Supervision: Managing for Results

Part One: Supervisory Management

Chapter 1: The Supervisor’s Role in Management

Chapter 2: Creating a Positive Workplace Within a Dynamic Environment

Part Two: Planning and Problem Solving

Chapter 3: Setting Goals, Making Plans, and Improving Costs

Chapter 4: Problem Solving and Managing Information

Part Three: Organizing, Staffing and Training

Chapter 5: Organizing an Effective Department

Chapter 6: Staffing with Human Resources

Chapter 7: Training and Developing Employess

Part Four: Leading the Workforce

Chapter 8: Leadership Skills, Styles, and Qualities

Chapter 9: Understanding and Motivating People at Work

Chapter 10: Effective Employee Communication

Part Five: Working with Individuals and Teams

Chapter 11: Appraisal of Employee Performance

Chapter 12: Counseling and Performance Management

Chapter 13: Building Cooperative Teams and Resolving Conflict

Part Six: Controlling and Improving Results

Chapter 14: Control: Keeping People, Plans, Programs, and Costs on Track

Chapter 15: Stimulating Productivity and Quality

Part Seven: Contemporary Concerns of Supervision

Chapter 16: Managing a Diverse Workforce

Chapter 17: Employee Safety and Health, and Labor Relations

Chapter 18: Achieving Personal Supervisory Success

Part Eight: Appendixes

Glossary of Terms

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