Supply Chain Management A Balanced Approach

, by Wisner, Joel D.; Leong, G. Keong; Tan, Keah-Choon

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ISBN: 9780324191875 | 0324191871
Cover: Hardcover
Copyright: 2/25/2004

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The coverage in SUPPLY CHAIN MANAGEMENT: A BALANCED APPROACH is balanced and uses a broad brush to encompass OM, purchasing, and distribution with a supply chain management focus and covers a great deal of content that isn't currently available. The book guides the reader through how all aspects of supply chain activity are accomplished effectively and efficiently.

Preface

xviii

Part 1 Supply Chain Management: An Overview

(28)

Introduction to Supply Chain Management

(26)

Introduction

(1)

What Is Supply Chain Management?

(4)

Why Is Supply Chain Management Important?

(1)

The Origins of Supply Chain Management

(2)

Important Elements of Supply Chain Management

(5)

Purchasing Elements

(1)

Operations Elements

(1)

Distribution Elements

(1)

Integration Elements

(1)

Future Trends in Supply Chain Management

(4)

Expanding the Supply Chain

(1)

Increasing Supply Chain Responsiveness

(1)

The Greening of Supply Chains

(1)

Reducing Supply Chain Costs

(1)

Summary

(1)

Key Terms

(1)

Discussion Questions

(3)

Internet Questions

(2)

Appendix 1.1: The Beer Game

(5)

Part 2 Purchasing Issues in Supply Chain Management

(78)

Purchasing Management

(29)

Introduction

(1)

The Role of Purchasing in an Organization

(1)

The Purchasing Process

(9)

The Manual Purchasing System

(5)

Electronic Procurement Systems (e-Procurement)

(3)

Small Value Purchase Orders

(1)

Sourcing Decisions: The Make-or-Buy Decision

(3)

Reasons for Buying or Outsourcing

(1)

Reasons for Making

(1)

The Make-or-Buy Break-Even Analysis

(1)

Roles of Supply Base

(1)

Supplier Selection

(1)

How Many Suppliers to Use

(1)

Reasons Favoring a Single Supplier

(1)

Reasons Favoring More than One Supplier

(1)

Purchasing Organization: Centralized versus Decentralized Purchasing

(2)

Advantages of Centralization

(1)

Advantages of Decentralization

(1)

International Purchasing/Global Sourcing

(5)

Reasons for Global Sourcing

(1)

Potential Challenges for Global Sourcing

(1)

Countertrade

(1)

Summary

(1)

Key Terms

(1)

Discussion Questions

(4)

Internet Questions

(1)

Spreadsheet Problems

(3)

Creating and Managing Supplier Relationships

(26)

Introduction

(1)

Developing Successful Partnerships

(5)

Building Trust

(1)

Shared Vision and Objectives

(1)

Personal Relationships

(1)

Mutual Benefits and Needs

(1)

Commitment and Top Management Support

(1)

Change Management

(1)

Information Sharing and Lines of Communication

(1)

Capabilities

(1)

Performance Metrics

(1)

Continuous Improvement

(2)

Supplier Evaluation and Certification

(6)

The Weighted-Criteria Evaluation System

(2)

ISO 9000

(1)

ISO 14000

(1)

Supplier Development

(1)

Supplier Awards

(2)

Supplier Relationship Management Software

(5)

Summary

(1)

Key Terms

(1)

Discussion Questions

(5)

Internet Questions

(4)

Strategic Sourcing for Successful Supply Chain Management

(21)

Introduction

(2)

Developing Successful Sourcing Strategies

(2)

Supply Base Reduction Programs

(1)

Evaluating and Selecting Key Suppliers

(1)

Strategic Alliance and Supplier Certification Programs

(1)

Outsourcing Programs

(1)

Early Supplier Involvement

(1)

Supplier Management and Alliance Development

(2)

Managing and Developing Second-Tier Supplier Relationships

(1)

Use of e-Procurement Systems

(2)

Rewarding Supplier Performance

(1)

Benchmarking Successful Sourcing Practices

(1)

Using Third-Party Supply Chain Management Services

(2)

Assessing and Improving the Firm's Purchasing Function

101

(3)

Summary

104

(1)

Key Terms

104

(1)

Discussion Questions

104

(3)

Internet Questions

105

(2)

Case Studies

107

(14)

John Deere and Complex Parts, Inc.

107

(3)

CJ Industries

110

(2)

Don't Shoot the Messenger

112

(2)

Early Supplier Integration in the Design of the Skid Steer Loader

114

(3)

Supplier Development at Deere & Company

117

(4)

Part 3 Operations Issues in Supply Chain Management

121

(121)

Demand Forecasting and Collaborative Planning, Forecasting, and Replenishment

123

(33)

Introduction

125

(2)

Matching Supply and Demand

127

(1)

Forecasting Techniques

128

(1)

Qualitative Methods

128

(2)

Quantitative Methods

130

(10)

Components of Time Series Data

130

(1)

Time Series Forecasting Models

131

(9)

Forecast Accuracy

140

(3)

Collaborative Planning, Forecasting, and Replenishment

143

(5)

Software Solutions

148

(3)

Forecasting Software

148

(1)

CPFR Software

149

(2)

Summary

151

(1)

Key Terms

151

(1)

Discussion Questions

152

(4)

Internet Questions

152

(1)

Spreadsheet Problems

152

(4)

Aggregate Planning and Inventory Management

156

(31)

Introduction

157

(1)

Operations Planning

158

(2)

The Aggregate Production Plan

160

(3)

The Chase Production Strategy

161

(1)

The Level Production Strategy

162

(1)

The Mixed Production Strategy

162

(1)

Master Production Scheduling

163

(3)

Master Production Schedule Time Fence

163

(1)

Available-to-Promise Quantities

164

(2)

Dependent Demand and Independent Demand

166

(1)

The Bill of Materials

167

(2)

Materials Requirement Planning

169

(5)

Terms Used in Materials Requirement Planning

170

(4)

Capacity Planning

174

(1)

Independent Demand Inventory Systems

174

(8)

The ABC Inventory Control System

176

(1)

The Economic Order Quantity Model

177

(5)

Summary

182

(1)

Key Terms

182

(1)

Discussion Questions

183

(4)

Spreadsheet Problems

183

(4)

Enterprise Resource Planning Systems

187

(19)

Introduction

188

(1)

The Development of Legacy Materials Requirement Planning Systems

189

(1)

Materials Requirement Planning

189

(1)

Manufacturing Resource Planning

190

(1)

The Development of Enterprise Resource Planning Systems

190

(2)

The Rapid Growth of Enterprise Resource Planning Systems

192

(3)

Implementing Enterprise Resource Planning Systems

195

(1)

Advantages and Disadvantages of Enterprise Resource Planning Systems

196

(3)

Enterprise Resource Planning System Advantages

196

(3)

Enterprise Resource Planning System Disadvantages

199

(1)

Enterprise Resource Planning Software Applications

199

(1)

Enterprise Resource Planning Software Providers

200

(4)

SAP AG

200

(1)

Oracle

201

(1)

PeopleSoft

202

(1)

J. D. Edwards

202

(1)

Baan

203

(1)

Summary

204

(1)

Key Terms

204

(1)

Discussion Questions

204

(2)

Internet Questions

204

(2)

Process Management: Just-in-Time and Total Quality Management Issues in Supply Chain Management

206

(36)

Introduction

208

(1)

Just-in-Time and Supply Chain Management

209

(9)

The Elements of Just-in-Time

210

(8)

Total Quality Management and Supply Chain Management

218

(19)

The Elements of Total Quality Management

219

(8)

The Tools of Total Quality Management

227

(10)

Summary

237

(1)

Key Terms

237

(1)

Discussion Questions

237

(5)

Internet Questions

238

(1)

Problems

238

(4)

Case Studies

242

(29)

JIT Implementation Issues at the Oak Hills Production Facility

242

(6)

ISO 14001 Implementation at Mt. Baker Products

248

(5)

Service Parts Operations for General Motors Brazil

253

(4)

A Comparative Analysis of Utility Rate Forecasting: The Cape Coral Experience

257

(4)

AMP Incorporated, 1941--1999

261

(4)

Whirlpool Corporation---Giving ERP a Spin

265

(6)

Part 4 Distribution Issues in Supply Chain Management

271

(125)

Domestic and International Transportation

273

(36)

Introduction

275

(1)

The Impact of Transportation on Supply Chain Management

276

(1)

The Fundamentals of Transportation

277

(11)

The Objective of Transportation

277

(1)

Legal Forms of Transportation

277

(1)

The Modes of Transportation

278

(2)

Intermodal Transportation

280

(1)

Third-Party Logistics Services

281

(2)

Transportation Pricing

283

(1)

Transportation Regulation and Deregulation

284

(4)

Warehousing

288

(7)

The Importance and Types of Warehouses

290

(1)

Risk Pooling and Warehouse Location

291

(3)

Just-in-Time Warehousing

294

(1)

International Transportation Issues

295

(4)

International Freight Security

295

(1)

International Intermediaries

295

(1)

Land Bridges

296

(1)

Foreign Trade Zones

296

(2)

The North American Free Trade Agreement

298

(1)

Transportation Management

299

(2)

Transportation Supply Base Reduction

299

(1)

Mode and Carrier Selection

299

(1)

Connecting Transportation Services

299

(1)

Outsourcing the Transportation Function

300

(1)

Measuring Transportation Performance

300

(1)

Creating Strategic Carrier Alliances

300

(1)

Performing Transportation Audits

301

(1)

e-Commerce and Transportation

301

(4)

Electronic Invoice Presentment and Payment

301

(1)

Supply Chain Visibility Technologies

302

(1)

Third-Party Electronic Transaction Platforms

302

(2)

Offshore Information Technology Outsourcing

304

(1)

Summary

305

(1)

Key Terms

305

(1)

Discussion Questions

306

(3)

Internet Questions

306

(3)

Customer Relationship Management

309

(25)

Introduction

311

(1)

Defining Customer Relationship Management

312

(1)

Customer Relationship Management's Role in Supply Chain Management

313

(1)

Key Tools and Components of Customer Relationship Management

314

(10)

Segmenting Customers

314

(3)

Predicting Customer Behaviors

317

(1)

Customer Profitability Determination

317

(1)

Personalizing Customer Communications

317

(1)

Automated Sales Force Tools

318

(1)

Customer Service Capabilities

319

(5)

Designing and Implementing a Successful Customer Relationship Management Program

324

(4)

Creating the Customer Relationship Management Plan

325

(1)

Involving Customer Relationship Management Users from the Outset

325

(1)

Selecting the Right Application and Provider

325

(1)

Integrating Existing Customer Relationship Management Applications

326

(1)

Establishing Performance Measures

327

(1)

Providing Training for Customer Relationship Management Users

327

(1)

Some Customer Relationship Management Application Providers

328

(2)

Oracle

328

(1)

Siebel Systems

329

(1)

Future Trends in Customer Relationship Management

330

(1)

Summary

331

(1)

Key Terms

331

(1)

Discussion Questions

331

(3)

Internet Questions

332

(2)

Facility Location Decisions

334

(28)

Introduction

336

(1)

Location Strategies

337

(2)

Critical Location Factors

339

(9)

Regional Trade Agreements and the World Trade Organization

340

(1)

Competitiveness of Nations

341

(1)

Government Taxes and Incentives

342

(1)

Currency Stability

343

(1)

Access and Proximity to Markets/Customers

343

(1)

Environmental Issues

344

(1)

Labor Issues

345

(1)

Right-to-Work Laws

345

(1)

Access to Suppliers and Cost

345

(1)

Utility Availability and Cost

346

(1)

Quality-of-Life Issues

346

(2)

Land Availability and Cost

348

(1)

Facility Location Models

348

(4)

The Weighted-Factor Rating Model

348

(1)

The Break-Even Model

349

(1)

The Center-of-Gravity Model

350

(2)

Helpful On-Line Information for Location Analysis

352

(2)

Business Clusters

354

(3)

Summary

357

(1)

Key Terms

357

(1)

Discussion Questions

357

(5)

Internet Questions

358

(1)

Spreadsheet Problems

358

(4)

Service Response Logistics

362

(34)

Introduction

363

(1)

An Overview of Service Operations

364

(9)

Service Productivity

365

(1)

Global Service Issues

366

(1)

Service Strategy Development

366

(1)

The Service Delivery System

367

(1)

Service Location and Layout Strategies

368

(5)

Supply Chain Management in Services

373

(1)

The Primary Concerns of Service Response Logistics

374

(18)

Managing Service Capacity

374

(4)

Managing Waiting Times

378

(8)

Managing Distribution Channels

386

(4)

Managing Service Quality

390

(2)

Summary

392

(1)

Key Terms

392

(1)

Discussion Questions

392

(4)

Internet Questions

393

(1)

Spreadsheet Problems

393

(3)

Case Studies

396

(11)

Dr. Martin's Office

396

(4)

Mass Customization at the Gravatai Automotive Industrial Complex

400

(7)

Part 5 Sustaining Competetive Advantage

407

(61)

Supply Chain Process Integration

409

(22)

Introduction

410

(1)

The Supply Chain Integration Model

411

(9)

Identify Critical Supply Chain Trading Partners

411

(1)

Review and Establish Supply Chain Strategies

412

(1)

Align Supply Chain Strategies with Key Supply Chain Process Objectives

412

(3)

Develop Internal Performance Measures for Key Process Effectiveness

415

(1)

Assess and Improve Internal Integration of Key Supply Chain Processes

416

(1)

Develop Supply Chain Performance Measures for the Key Processes

417

(1)

Assess and Improve External Process Integration and Supply Chain Performance

417

(2)

Extend Process Integration to Second-Tier Supply Chain Partners

419

(1)

Reevaluate the Integration Model Annually

420

(1)

Obstacles to Process Integration Along the Supply Chain

420

(8)

The Silo Mentality

420

(2)

Lack of Supply Chain Visibility

422

(1)

Lack of Trust

423

(2)

Lack of Knowledge

425

(1)

Activities Causing the Bullwhip Effect

425

(3)

Summary

428

(1)

Key Terms

428

(1)

Discussion Questions

428

(3)

Internet Question

429

(2)

Performance Measurement Along the Supply Chain

431

(23)

Introduction

433

(1)

Viewing the Supply Chain as a Competitive Weapon

433

(4)

Understanding End Customers

435

(1)

Understanding Supply Chain Partner Requirements

435

(1)

Adjusting Supply Chain Member Capabilities

435

(2)

Traditional Performance Measures

437

(3)

Use of Organization Costs, Revenue, and Profitability Measures

437

(1)

Use of Performance Standards and Variances

438

(1)

Use of Firm-Wide Productivity and Utilization Measures

438

(2)

World-Class Performance Measurement Systems

440

(1)

Developing World-Class Performance Measures

440

(1)

Supply Chain Performance Measurement Systems

441

(3)

Specific Supply Chain Performance Measures

442

(2)

The Balanced Scorecard

444

(1)

The Supply Chain Operations Reference Model

445

(5)

Summary

450

(1)

Key Terms

450

(1)

Discussion Questions

450

(4)

Internet Questions

452

(2)

Looking to the Future of Supply Chain Management

454

(14)

Introduction

456

(1)

Expanding the Supply Chain

457

(2)

Extending Progress Integration Throughout the Supply Chain

457

(1)

The Global Expansion of Supply Chains

458

(1)

The Greening of Supply Chains

459

(1)

Increasing Supply Chain Responsiveness

459

(2)

Reducing Supply Chain Costs

461

(5)

Reducing Purchasing Costs

462

(1)

Outsourcing Supply Chain Management Functions

462

(1)

Managing Inventories Along the Supply Chain

463

(3)

Summary

466

(1)

Key Terms

466

(1)

Discussion Questions

466

(2)

Internet Question

466

(2)

Case Studies

468

(8)

Cisco Systems: The Supply Chain Story

468

(5)

Genexis and the Brazilian Pharmaceutical Industry

473

(3)

Appendixes

476

(2)

Glossary

478

(9)

Author Index

487

(5)

Subject Index

492

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Supply Chain Management A Balanced Approach

Summary

Table of Contents

Supplemental Materials