Provide efficient telephone patient care with this updated resource!
Margaret Hickey, RN, MSN, MS, Corln, is a scientific communications director at Novartis Oncology, Global Divisions. She has held a number of nursing leadership roles, including employment as the clinical director of the Tulane Cancer Center in New Orleans, LA, and a clinical director at the University of Pittsburgh Cancer Institute in Pittsburgh, PA. Additionally, Margie has held many professional nursing leadership roles, including her terms as president of the Society of Otorhinolaryngology and Head-Neck Nurses (1998-1999). Margie is an established author, with publications in journals and textbooks, and speaker who presents locally, regionally, and nationally. Susan Newton, RN, MS, AOCNsup/sup, AOCNSsup/sup, is a senior director for Quintiles, where she is responsible for operations of the oncology and specialty clinical teams as well as further growth of the oncology portfolio. She has worked as an advanced practice nurse in an outpatient oncology office performing telephone triage since 1999 and as an oncology clinical nurse specialist in hospitals in three different states. Susie has lectured on telephone triage for oncology at the local, regional, and national levels. She co-edited the books Oncology Nursing Advisor and Telephone Triage for Otorhinolaryngology and Head-neck Nurses and has published chapters in medical textbooks and numerous peer-reviewed articles.
Preface
p. vii
Acknowledgments
p. ix
Introduction
p. 1
Overview
p. 5
Models of Telephone Triage
p. 17
The Use of Guidelines
p. 23
Tips on Performing Telephone Triage
p. 27
Performing Telephone Assessments
p. 33
Legal Concerns of Telephone Triage
p. 39
Telephone Triage Guidelines
p. 57
Alopecia
p. 59
Alterations in Sexuality
p. 63
Anorexia
p. 67
Antibiotic Therapy Problems
p. 71
Anxiety
p. 75
Ascites
p. 79
Bleeding
p. 83
Bone Loss
p. 87
Confusion/Change in Level of Consciousness
p. 91
Constipation
p. 95
Cough
p. 99
Deep Venous Thrombosis
p. 103
Depressed Mood
p. 107
Diarrhea
p. 111
Difficulty or Pain With Urination
p. 115
Dizziness
p. 119
Dysgeusia
p. 123
Dysphagia
p. 127
Dyspnea
p. 131
Esophagitis
p. 135
Fatigue
p. 139
Fever With Neutropenia
p. 143
Fever Without Neutropenia
p. 147
Flu-Like Symptoms
p. 151
Hand-Foot Syndrome
p. 155
Headache
p. 159
Hematuria
p. 163
Hemoptysis
p. 167
Hiccups (Singultus)
p. 171
Lymphedema
p. 175
Menopausal Symptoms
p. 179
Myalgia/Arthralgia ("Hurts All Over")
p. 185
Nausea and Vomiting
p. 189
Oral Mucositis
p. 193
Pain
p. 199
Paresthesia (Peripheral Neuropathy)
p. 203
Phlebitis
p. 207
Pruritus (Itch)
p. 211
Rash
p. 219
Seizures
p. 223
Venous Access Device Problems
p. 227
Xerostomia (Dry Mouth)
p. 233
Appendices
p. 237
Index
p. 265
Table of Contents provided by Ingram. All Rights Reserved.
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