Thriving in the Knowledge agei provides an entirely new way of envisioning the business model for your cultural institution.
Preface
vii
PART I. Doing Business in the Knowledge Age
A World in Transition
3
(14)
Creating a New Business Model
17
(12)
PART II. An Environmental Scan: Yesterday, Today and Tomorrow
Business in the Industrial Age
29
(19)
The Brave New World of the Knowledge Age
48
(35)
PART III. Building a Knowledge Age Business Model
Experiences That Matter
83
(23)
Understanding What's Important
106
(29)
Being Community
135
(26)
Attending to the Bottom Line
161
(24)
PART IV. Implementing and Sustaining a Knowledge Age Business Model
Strategies for Success
185
(36)
Putting It All Together: Thriving in the Knowledge Age
221
(24)
References
245
(8)
Index
253
(10)
About the Authors
263
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