TLC at Work Training, Leading, Coaching All Types for Star Performance

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ISBN: 9780891061922 | 0891061924
Cover: Paperback
Copyright: 4/30/2004

TLC at Work Training, Leading, Coaching All Types for Star Performance > ISBN13: 9780891061922

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Offers both a proven process and a toolbox of hands-on interactive resources to prepare today's diverse workforce to meet tomorrow's greatest challenges.

Donna Dunning, PhD, is an author, consultant, certified teacher, and member of the MBTI ® International Training Faculty. She worked as a psychologist for over 20 years, specializing in the areas of career development, learning, and work performance. Donna is the author of more than a dozen publications. Her newest books are 10 Career Essentials and What's Your Type of Career? 2nd edition.

Introduction

Acknowledgments

xvii

About the Author

xix

Part 1: Competencies for Developing Others

Building Relationships

Establish Credibility, Rapport, and Trust

(12)

Acknowledge, Appreciate, and Accommodate Individual Differences

(31)

Quick Tips for Building Relationships

(3)

Facilitating Development

Introducing the Development Plan

(1)

Review the Steps for Facilitating Development

(5)

Identify Outcomes, Roadblocks, and Strategies

(19)

Carry Out the Plan

(12)

Quick Tips for Facilitating Development

(6)

Part 2: Workplace Competencies

Self-Responsibility

Shows Up Ready and Willing to Work

(14)

Takes Ownership

107

(9)

Quick Tips for Developing Self-Responsibility

116

(1)

TLC for All Types: Self-Responsibility

117

(8)

Communication

Listens Carefully

125

(13)

Shares Information Effectively

138

(17)

Quick Tips for Developing Communication

155

(1)

TLC for All Types: Communication

156

(8)

Mindfulness

Knows How to Learn

164

(20)

Knows How to Apply Thinking

184

(15)

Quick Tips for Developing Mindfulness

199

(1)

TLC for All Types: Mindfulness

200

(6)

Productivity

Focuses on Obtaining Results

206

(16)

Achieves Exceptional Results

222

(10)

Quick Tips for Developing Productivity

232

(1)

TLC for All Types: Productivity

232

(9)

Proactivity

Anticipates and Adjusts to Change

241

(13)

Fulfills Career and Life Goals

254

(14)

Quick Tips for Developing Proactivity

268

(1)

TLC for All Types: Proactivity

269

(8)

Summary of the Five Workplace Competencies

277

(2)

References

279

(2)

Index

281

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TLC at Work Training, Leading, Coaching All Types for Star Performance

Summary

Author Biography

Table of Contents

Supplemental Materials