Foreword (to the First Edition) by Gary Convis Acknowledgments Preface: The Wonderful Wacky World of Lean
INTRODUCTION The Toyota Way: Using Operational Excellence as a Strategic Weapon A Storied History: How Toyota Became the World’s Best Manufacturer
PART ONE PHILOSOPHY: LONG-TERM SYSTEMS THINKING PRINCIPLE 1 Base Your Management Decisions on Long-Term Systems Thinking, Even at the Expense of Short-Term Financial Goals
PART TWO PROCESS: STRUGGLE TO FLOW VALUE TO EACH CUSTOMER PRINCIPLE 2 Connect People and Processes Through Continuous Process Flow to Bring Problems to the Surface PRINCIPLE 3 Use “Pull” Systems to Avoid Overproduction PRINCIPLE 4 Level Out the Workload, Like the Tortoise, Not the Hare (Heijunka) PRINCIPLE 5 Work to Establish Standardized Processes as the Foundation for Continuous Improvement PRINCIPLE 6 Build a Culture of Stopping to Identify Out-of-Standard Conditions and Build in Quality PRINCIPLE 7 Use Visual Control to Support People in Decision-Making and Problem Solving PRINCIPLE 8 Adopt and Adapt Technology That Supports Your People and Processes
PART THREE PEOPLE: RESPECT, CHALLENGE, AND GROW YOUR PEOPLE AND PARTNERS TOWARD A VISION OF EXCELLENCE PRINCIPLE 9 Grow Leaders Who Thoroughly Understand the Work, Live the Philosophy, and Teach It to Others PRINCIPLE 10 Develop Exceptional People and Teams Who Follow Your Company’s Philosophy PRINCIPLE 11 Respect Your Value Chain Partners by Challenging Them and Helping Them Improve
PART FOUR PROBLEM SOLVING: THINK AND ACT SCIENTIFICALLY TO IMPROVE TOWARD A DESIRED FUTURE PRINCIPLE 12 Observe Deeply and Learn Iteratively (PDCA) to Meet Each Challenge PRINCIPLE 13 Focus the Improvement Energy of Your People Through Aligned Goals at All Levels PRINCIPLE 14 Learn Your Way to the Future Through Bold Strategy, Some Large Leaps, and Many Small Steps
PART FIVE CONCLUSION: BE THOUGHTFUL AND EVOLVE YOUR ENTERPRISE Grow Your Own Lean Learning Enterprise—Getting Ideas and Inspiration from the Toyota Way
APPENDIX An Executive Summary and Assessment of the 14 Principles Glossary For Further Reading Index
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