- ISBN: 9781562863678 | 1562863673
- Cover: Paperback
- Copyright: 1/3/2006
Training Ain't Performance is a whimsical, entertaining, and solidly written book that takes on the subject of human performance in the workplace. From its first chapter, Show Me the Money, to its concluding chapters, Hit or Myth: Separating Fact from Workplace Performance Fiction, readers are gently guided toward an understanding of human performance improvement and how to use it for real organizational value.
Harold D. Stolovitch, CPT, is a graduate of both McGill University in Canada and Indiana University in the United States where he completed a doctorate and postdoctoral work in instructional systems technology. With one foot solidly grounded in the academic world and the other in the workplace, he has conducted a large number of research studies and practical projects always aimed at achieving high learning and performance results.
In addition to creating countless instructional materials for a broad range of work settings, Stolovitch has authored more than 300 articles, research reports, book chapters, and books. He is a past president of the International Society for Performance Improvement (ISPI), former editor of thePerformance Improvement Journal, and editorial board member of several human resource and performance technology journals.
He has won numerous awards throughout his 40-year career, including the Thomas F. Gilbert Award for Distinguished Professional Achievement, ISPI's highest honor; Member-for-Life, the President's Award for Lifetime Achievements from the Canadian Society for Training and Development, their highest honor; and in 2004, he and his team won the ASTD Outstanding Research Award for their work on Incentives, Motivation, and Workplace Performance.
Stolovitch is an emeritus professor, Université de Montréal, where he headed the instructional and performance technology graduate programs and was the School of Educational Sciences associate dean of research. He is also a former Distinguished Visiting Scholar and clinical professor of human performance at work, University of Southern California. Stolovitch is a principal of HSA Learning & Performance Solutions LLC.
Erica J. Keeps, CPT, holds a master's degree in educational psychology from Wayne State University, Detroit, and a bachelor's degree from the University of Michigan, where she later became a faculty member in the Graduate Business School Executive Education Center.
Her 40-year professional career has included training management positions with J.L. Hudson Co. and Allied Supermarkets and senior-level learning and performance consultant positions with a wide variety of organizations. Keeps has not only produced and supervised the production of numerous instructional materials and performance management systems, but has also published extensively on improving workplace learning and performance. She has provided staff development for instructional designers, training administrators, and performance consultants. Keeps has been acknowledged by many learning and performance leaders as a caring mentor and major influence in their careers.
She is a former executive board member of the ISPI; a past president of the Michigan Chapter of ISPI; and a Member-for-Life of the Michigan, Montreal, and Los Angeles ISPI chapters. Among her many awards for outstanding contributions to instructional and performance technology is ISPI's Distinguished Service Award for her extensive leadership roles. Keeps is the managing director and a principal of HSA Learning & Performance Solutions LLC.
| Preface | p. vii |
| Show Me the Money! | p. 1 |
| Show Me the Money! Case Study | p. 1 |
| What This Book Is About | p. 3 |
| What's in a Word? | p. 5 |
| Let's Talk About Training, Learning, and Performance | p. 5 |
| A Basic Performance Vocabulary: The Terms of the Trade | p. 6 |
| The Key to Performance Improvement: A New Mantra | p. 10 |
| Where Does Technology Fit in All This? | p. 12 |
| What's in This Book and Why? | p. 13 |
| Remember This | p. 15 |
| The Performance System | p. 19 |
| "I Need a Training Program..." | p. 19 |
| The Performance World | p. 27 |
| Remember This | p. 34 |
| What's My Greatest Performance Block? | p. 37 |
| I Would Perform Better If... | p. 37 |
| Gilbert's Behavior Engineering Model | p. 38 |
| Debriefing the Gilbert Model Exercise | p. 40 |
| Three Key Conclusions for Performance Consulting | p. 41 |
| Work, Workplace, Worker | p. 44 |
| Remember This | p. 44 |
| Engineering Effective Performance | p. 47 |
| Why Engineering? | p. 47 |
| An Operational-Procedural Model for Engineering Effective Performance | p. 48 |
| Steps in the EEP Process | p. 48 |
| EEP Summary | p. 77 |
| Remember This | p. 78 |
| From Training Order-Taker to Performance Consultant | p. 81 |
| Your New Mission | p. 81 |
| Your New Roles | p. 82 |
| Pulling It All Together | p. 86 |
| Remember This | p. 89 |
| Why Training Fails: Maybe Necessary ... Rarely Sufficient | p. 93 |
| Suspicious Sayings to Twitch Your Antennae | p. 93 |
| But I've Got a Box to Check | p. 97 |
| Job Security for Trainers: A Vested Interest in Performance Failure | p. 98 |
| Training Was the Answer, but It Just Didn't Stick | p. 99 |
| The Story of Transfer | p. 100 |
| Training Was the Answer and They Supported It. Still ... | p. 104 |
| Remember This | p. 104 |
| Panoply of Performance Interventions | p. 109 |
| What's an Intervention? | p. 109 |
| Two Categories of Interventions: Learning and Nonlearning | p. 111 |
| Learning Interventions | p. 111 |
| Nonlearning Interventions | p. 117 |
| Environmental Interventions | p. 122 |
| Putting It All Together | p. 130 |
| Remember This | p. 130 |
| Making It Happen | p. 137 |
| Building Professional Performance Consulting Competencies | p. 137 |
| Two Broad Sets of Competencies | p. 138 |
| Performance Consulting Characteristics | p. 140 |
| Building Credibility and Trust | p. 140 |
| Building Partnerships | p. 142 |
| Building Consulting Expertise | p. 143 |
| Client Responsibilities and Ways You Can Assist | p. 145 |
| Reviewing the Key Points of "Making It Happen" | p. 146 |
| Remember This | p. 148 |
| The Bottom Line: Demonstrating the Return-on-Investment of Your Performance Interventions | p. 151 |
| You're in Competition | p. 152 |
| Calculating Worth and ROI-It's Not So Hard | p. 152 |
| First, a Few Preliminaries | p. 152 |
| What Is Worth and ROI? | p. 153 |
| Now for the Real Stuff: Calculating ROI | p. 155 |
| Remember This | p. 170 |
| Hit or Myth: Separating Fact From Workplace Performance Fiction | p. 173 |
| Feedback on Your Hit-or-Myth Adventures | p. 175 |
| The Bottom Line on Performance | p. 184 |
| A Final Hit-or-Myth Frolic: Match Your Wits to Ours | p. 185 |
| The Finale but Not the End | p. 189 |
| A Rapid Review of Training Ain't Performance | p. 189 |
| Some Parting Reflections-On Values | p. 192 |
| Only Adieu and Not Goodbye | p. 193 |
| For Further Reading | p. 195 |
| About the Authors | p. 205 |
| Table of Contents provided by Rittenhouse. All Rights Reserved. |
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