Training in Interpersonal Skills TIPS for Managing People at Work

This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory. By developing and practicing the interpersonal skills in this book, business professionals can learn how to build productive relationships with others and master skills vital to personal and organizational effectiveness.

Part I: Self-Awareness    
Chapter 1. Skills: An Introduction       
Chapter 2. Self-Awareness: A Point of Departure     
Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning    
Chapter 4. Applying Emotional Intelligence       
Part II: Communicating    
Chapter 5. Sending Interpersonal Messages
Chapter 6. Listening and Reading Nonverbal Messages    
Chapter 7. Providing Feedback    
Chapter 8. Communicating Across Cultures    
Part III: Motivating
Chapter 9. Goal Setting    
Chapter 10. Coaching, Counseling, and Mentoring    
Chapter 11. Empowering People Through Delegation    
Part IV: Leading
Chapter 12. Politicking    
Chapter 13. Persuading    
Chapter 14. Applying Leadership Style    
Chapter 15. Managing Change    
Part V: Teaming
Chapter 16. Facilitating Teamwork
Chapter 17. Valuing Diversity    
Part VI: Problem Solving    
Chapter 18. Ethical Decision Making    
Chapter 19. Creative Problem Solving    
Chapter 20. Resolving Conflicts    
Chapter 21. Negotiating    
Part VII: Integrating Exercises