Transforming Performance Measurement

You can't accurately gauge your company's performance if you don't know what--or how--to measure. Transforming Performance Measurement helps organizations maximize the value of their performance measurement approaches and features action plans for crucial areas including marketing, finance, human resources, R&D, project management, leadership development and more.No major business decision is made without regard to its many impacts on the organization. Accurately measuring performance--of individuals, departments, projects and initiatives--is the single best way to ensure strong, sustainable results. But many organizations have flawed or inconsistent measurement systems, which can lead to disaster. It is incumbent upon all enterprises to measure the right things, and to do so in a manner that is aligned with corporate goals.Transforming Performance Measurement provides an accessible and practical assessment model will help readers identify their own organization's strengths and weaknesses and develop strategies for moving forward. The book also includes telling examples of organizations with dysfunctional measurement systems, as well as examples of companies and individuals who do it right.

Dean R. Spitzer, Ph.D., has more than 30 years of experience helping organizations worldwide achieve superior performance. He is currently a senior researcher, consultant, and performance measurement thought leader with IBM Corporation, where he is doing groundbreaking research on "the socialization of measurement" and on identifying innovative measurement models. The author of six other books and more than 150 articles, Dr. Spitzer is a much sought-after consultant and conference presenter. He lives in Mulberry, Florida.