Trust Matters Leadership for Successful Schools

Trust is an essential element in all healthy relationships, and the relationships that exist in your school are no different. How can your school leaders or teachers cultivate trust? How can your institution maintain trust once it is established? These are the questions addressed and answered in Trust Matters: Leadership for Successful Schools, 2nd Edition. The book delves into the helpful research that has been conducted on the topic of trust in school. Although rich with research data, Trust Matters also contains practical advice and strategies ready to be implemented. This second edition expands upon the role of trust between teachers and students, teachers and administrators, and schools and families.

Trust Matters: Leadership for Successful Schools also covers a range of sub-topics relevant to trust in school. All chapters in the text have questions for reflection and discussion. Engaging chapters such as "Teachers Trust One Another" and "Fostering Trust with Students" have thought-provoking trust-building questions and activities you can use in the classroom or in faculty meetings. This valuable resource:

• Examines ways to cultivate trust
• Shares techniques and practices that help maintain trust
• Advises leaders of ways to include families in the school's circle of trust
• Addresses the by-products of betrayed trust and how to restore it

With suspicion being the new norm within schools today, Trust Matters is the book your school needs to help it rise above. It shows just how much trust matters in all school relationships—administrator to teacher; teacher to student; school to family—and in all successful institutions.

MEGAN TSCHANNEN-MORAN is a professor of educational policy, planning, and leadership at the College of William and Mary’s School of Education. She has written several pieces on trust, including the successful first edition of Trust Matters, and is considered a leading scholar on the subject of trust in educational settings. She is the coauthor of Evocative Coaching: Transforming Schools One Conversation at a Time.

Preface

Acknowledgements

Chapter 1 A Matter of Trust 1

Trust And Schools 8

Trust Matters 13

Key Points about a Matter of Trust 14

Questions for Reflection and Discussion 15

Chapter 2 What is Trust? 16

Defining Trust 18

Trust and Hierarchy 40

Putting it into Action 43

Key Points about Defining Trust 44

Questions For Reflection And Discussion 45

Chapter 3 Fostering Trust 46

Initial Trust 46

Factors That Influence Developing Trust 52

Authentic And Optimal Trust 63

Putting it into Action 66

Key Points about Fostering Trust 70

Questions For Reflection And Discussion 71

Chapter 4 Betrayal 72

Betrayal 73

The Keep-The-Peace Principal 80

A Debilitating Culture of Distrust 87

Putting it into Action 97

Key Points about Betrayal 98

Questions For Reflection And Discussion 99

Chapter 5 Revenge 101

The Overzealous Reformer 105

A Culture of Control 114

Putting it into Action 124

Key Points about Revenge and a Culture of Control 126

Questions For Reflection And Discussion 127

Chapter 6 Teachers Trusting One Another 128

Building a Professional Community at Brookside 129

Faculty Trust in Colleagues 133

The Payoffs Of Faculty Trust 147

Putting It Into Action 158

Key Points about Teachers Trusting One Another 160

Questions For Reflection And Discussion 160

Chapter 7 Fostering Trust with Students 162

Faculty Trust in Students 162

Student Trust in Teachers 169

Earning Student Trust 177

Understanding Teacher Aggression 189

Putting it into Action 193

Key Points about Fostering Trust with Students 195

Questions for Reflection and Discussion 196

Chapter 8 Building Bridges of Trust with Families 198

The Facets of Family-School Trust 200

Trust and Family Engagement 215

Fostering Trust with Families 227

Putting It Into Action 229

Key Points about Cultivating Trust with Parents and Families 231

Questions For Reflection And Discussion 232

Chapter 9 Restoring Broken Trust 234

Trust Repair 235

Factors that Facilitate Restoring Trust 242

Creating A Context For Trust Repair 252

Whole-School Conversations about Trust 257

Putting it into Action 261

Key Points about Repairing Trust 263

Questions For Reflection And Discussion 263

Chapter 10 Becoming a Trustworthy Leader 265

Trustworthy School Leadership 267

Productive Schools 279

Putting It Into Action 281

Key Points about Becoming a Trustworthy Leader 283

Questions For Reflection And Discussion 284

Appendices:

A. Measures of Trust in Schools

1. Student Trust Scales

i. Student Trust in Teachers

ii. Scoring directions with norms for elementary, middle, and high schools

iii. Evidence on the reliability and validity of the scales

2. Parent Trust Scales

i. Parent Trust in the School

ii. Scoring directions with norms for elementary, middle, and high schools

iii. Evidence on the reliability and validity of the scales

3. Faculty Trust in Students and Parents

i. Faculty Trust in Students and Parents

ii. Scoring directions with norms for elementary, middle, and high schools

iii. Evidence on the reliability and validity of the scales

4. Guide to presenting results of the trust surveys

B. Additional Resources

a. Attachment Theory

b. Appreciative Inquiry

c. Nonviolent Communication

About the Author

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