The Truth About Hiring the Best

To deliver results, you need a solid team -- and great team-building starts with hiring great individuals.The Truth About Hiring the Bestshows you how! Author Cathy Fyock is one of the world's top hiring experts: she has consulted and spoken on hiring in virtually every type of organization, and delivered over 200 national seminars for the Society of Human Resource Management alone. Now, drawing on her extraordinary experience, research, and client experience, she presents 52 proven tips that will transform the way you hire! Fyock covers the entire hiring lifecycle, from recruitment planning all the way through retention. You'll discover the best ways to handle an interview...how to frame questions and "read between the lines" to hear the real answers...how to sell candidates on your company without overselling it... and why sometimes, trying to scare away top candidates might just be your best selection strategy. Fyock reveals the truth about job previews, pre-employment tests, background/reference checking, job offers, orientation, assessment, retention...and much, much more. From start to finish, this book's bite-size techniques are practical, realistic, and above all, immediately usable. If you're ready to hire the world's best talent, this book will be your single best resource.

Catherine D. Fyock, CSP, SPHR, is an Employment Strategist and Principal of Innovative Management Concepts in Crestwood, KY, providing insights on recruiting and retaining the best employees in an aging and changing workplace. She frequently helps organizations develop strategies to reduce turnover and improve productivity through their human resource management. She provides innovative learning events and consulting services for managers and HR professionals on employment-related issues. The author of five books, she frequently writes for professional journals and industry publications, and has been quoted in the Wall Street Journal, USA Today, Money, and Worth. She can be reached at cathy@cathyfyock.com and through her web site at http://cathyfyock.com.

Introduction	p. vii
The Truth About Identifying the Best
There is no such thing as the ideal candidate	p. 1
You are a seller in a buyer's market	p. 5
Catch the boomerangs	p. 9
Rehire the retired	p. 13
Job-hoppers could be show-stoppers	p. 17
Seek refuge(e)	p. 21
The Truth About Recruiting the Best
It's a war for talent	p. 25
Maybe you don't want "new blood"	p. 29
Your actions speak louder than words	p. 33
Targeting everybody attracts nobody	p. 37
You are a talent scout	p. 41
The Internet may not be the best place for recruiting	p. 45
Use the enthused	p. 49
It takes a village to hire one employee	p. 53
Newspaper ads can be great when managed properly	p. 57
Your invitation might be chasing applicants away	p. 61
The Truth About Interviewing
The candidate isn't the only one who has to interview right	p. 65
Ask what they will do, not what they can do	p. 69
Charlie might be more than just a great mechanic	p. 73
Passion-in fashion?	p. 77
Good candidates might not talk to you	p. 81
You're not Sigmund Freud	p. 85
Candidates and the truth-the whole truth	p. 89
Don't let the candidate's resume drive the interview	p. 93
Avoid the "hot seat"	p. 97
You can oversell the job	p. 101
There is such a thing as a bad question	p. 105
You're guilty until you prove you're innocent	p. 109
It's impolite (and discriminatory) to ask about age	p. 113
You wouldn't ask him if he's married-don't ask her either	p. 117
Kind curiosity can kill a career	p. 121
Avoid questions about religious affiliations	p. 125
Your mother was wrong; sometimes do be rude	p. 129
The Truth About the Selection Process
Have a vacancy to fill? You're already too late	p. 133
Warning: this resume may contain spin!	p. 137
Your candidate may be a scam-didate	p. 141
The resume says "yes," but the body language says "no"	p. 145
The receptionist test-better than salt?	p. 149
Don't send away candidates dressed for a day at the beach	p. 153
You aren't an elephant	p. 157
Keep on selling to candidates	p. 161
The Truth About Panel and Multiple interviews, Background Checks, Tests, and Other Tools of the Trade
Invest in telephone screening to save time later	p. 165
Face-to-face doesn't have to be in-person	p. 169
Too many cooks might improve the broth	p. 173
Make haste slowly	p. 177
You may want to hire candidates even when they get a bad reference	p. 181
Beware the "Whizzinator"	p. 185
Be real, even if scary	p. 189
No crystal ball? Try employment testing	p. 193
Graphology: palm reading or valid tool?	p. 197
The Truth About Evaluating Candidates and Making the Offer
The last one you interview only seems like the winner	p. 201
The one who offers salary information first is the loser	p. 205
Don't tell candidates why they weren't selected	p. 209
References	p. 213
About the Author	p. 215
Acknowledgments	p. 215
Table of Contents provided by Ingram. All Rights Reserved.

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The Truth About Hiring the Best

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Author Biography

Table of Contents

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