PartI Fundamentals for the Supervisor Chapter1 Do You Really Want To Be a Supervisor? Chapter2 Customer Service Chapter3 Basic Management Functions Chapter4 Reengineering, Mergers, and the Supervisor Chapter5 Position Descriptions and Performance Standards Chapter6 Policies and Policy Making Chapter7 The Supervisor's Legal Environment Chapter8 Personnel Recruitment Chapter9 Interviewing and Employee Selection Chapter10 Orientation and Training of New Employees Chapter11 Team Leadership Chapter12 Safety and Workplace Violence PartII Leading People Chapter14 Coaching and Consulting Chapter15 Motivation, Reward, and Recognition Chapter16 Performance Feedback Chapter17 Disciplining: Correction of Behavior Chapter18 Cultural Diversity: Managing the Changing Workforce Chapter19 Conflict and Confrontation Chapter20 Employees with Problems Chapter21 Managing Difficult Employees Chapter22 Complaints, Grievances, and Appeals Chapter23 Personnel Retention Chapter24 Privacy and Confidentiality: Employees and Clients PartIII Healthcare Cost Control Chapter25 Managed Care Chapter26 Budgets and Cost Control PartIV Developing Employees Chapter27 Change as a Way of Life Chapter28 Staff Development Chapter29 Delegation and Empowerment PartV Special Supervisory Skills Chapter30 Spoken Communication Chapter31 Written Communication Chapter32 Holding Effective Meetings Chapter33 Decision Making and Problem Solving Chapter34 Time Management Chapter35 Coping with Stress and Burnout Chapter36 Supervising in a Union Environment PartVI The Supervisor's Continuing Development Chapter37 The Supervisor's Future
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