Understanding Quality Assurance in

Quality assurance has evolved from a manufacture-centered discipline to one with broad management implications across all industries and professions. This book is a practical and accessible guide to implementing an ISO 9000 quality system. It explains the concepts and practices of quality assurance in the context of building construction, using the internationally-adopted ISO family of standards.

H. W. Chung is senior lecturer in civil engineering at the University of Technology Sydney, Australia.

Preface

ix

Acknowledgements

x

PART ONE ESTABLISHING A QUALITY SYSTEMS

Quality and quality assurance

What is quality?

3

(1)

Quality control

4

(1)

Quality assurance

5

(2)

Is quality assurance for construction?

7

(3)

Summary

10

(1)

Quality system and system requirements

Quality system

11

(3)

Quality system standard

14

(1)

ISO 9000 family of standards

15

(3)

Quality system requirements

18

(19)

Summary

37

(5)

Project Quality Management

Project quality planning

42

(3)

Quality plan

45

(4)

Inspection and test plan

49

(1)

Project management review

50

(2)

Client's role in quality assurance

52

(2)

Summary

54

(3)

Developing a quality system

Where to start

57

(2)

Getting started

59

(1)

Reviewing current practices

60

(3)

Preparing quality system documents

63

(2)

Quality related training

65

(1)

Summary

66

(1)

Implementing a quality system

The trial period

67

(1)

Motivation

68

(2)

Training

70

(1)

Internal quality aduits

71

(10)

Management review

81

(1)

Summary

82

(2)

Third party certification

Quality system aduits

84

(1)

Why third party certification?

85

(1)

Selecting a certification body

85

(2)

Scope of certification

87

(1)

Process of certification

88

(6)

Preparing for system audit

94

(1)

Surveillance audit

95

(1)

Time and cost of certification

96

(1)

Summary

97

(2)

Facts and fallacies

Perceived outcomes of quality system

99

(1)

Criticisms of ISO 9000

100

(5)

ISO 9000 in small businesses

105

(2)

The way ahead

107

(1)

Summary

108

(5)

PART TWO DOCUMENTING A QUALITY SYSTEM

Writing quality system documents

Document layout and format

113

(1)

Writing the quality manual

114

(4)

Writing the quality procedures

118

(2)

Summary

120

(2)

Sample quality system documents

Overview

122

(3)

Quality manual

125

(26)

Quality procedures

151

(96)

References

247

(2)

Index

249

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Understanding Quality Assurance in Construction: A Practical Guide to ISO 9000 for Contractors

Summary

Author Biography

Table of Contents

Supplemental Materials

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Understanding Quality Assurance in Construction: A Practical Guide to ISO 9000 for Contractors

Summary

Author Biography

Table of Contents

Supplemental Materials

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