The Upstander Leader How to develop a speak-up culture

An inspiring and informative guide for a new generation of leaders who are ready to speak up against toxic behaviour and bullying in the workplace. We’ ve all heard of the Bystander Effect, where people see bad behaviour and they walk on by. Bystanders have been called out by the #MeToo Movement, Black Lives Matter and March4Justice, to name just three. It’ s not OK to ignore bad behaviour and it never has been. With 35% of the workforce now from the Millennial generation, it is essential that workplaces change. The Millennials are the Upstander generation — and they are the ones who are driving the future of business – you need them on your team. It’ s time to empower our leaders to be Upstander Leaders to attract the best talent and make their working lives safe and enjoyable places where they can thrive. This practical book offers a 5-step model to help them do just that. Award-winning thought leader Jessica Hickman was a victim of workplace bullying over a three-year period when she saw first-hand the Bystander Effect. It motivated her to write The Upstander Leader to encourage leaders to develop a speak-up culture in their organisations.

Jessica Hickman is the Founder and Director of Bullyology, an organisation that offers consulting, and workshops for C-Suite executives, business owners, leaders and employees on how to create a psychologically safe, thriving workplace culture free from bullying, harassment and toxicity while harnessing and inclusivity.

Introduction: My breaking point 1 PART I: Bystanders 11 Chapter 1: High-tech happy workplaces 13 Chapter 2: Why bystanders create toxic cultures 23 PART II: Upstanders 35 Chapter 3: The upstander effect 37 Chapter 4: The upstander generation 53 Chapter 5: The upstander and bystander zones 63 Chapter 6: The new age – empathy, ethics and equality 77 PART III: The Five Steps to Becoming an Upstander 91 Chapter 7: Look 93 Chapter 8: Listen 105 Chapter 9: Learn 123 Chapter 10: Lead 137 Chapter 11: Love 153 Conclusion 167 About the author 171 Acknowledgements 173 References 175 Index 179