User-Centered Technology: A Rhetorical Theory for Computers and Other Mundane Artifacts

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List of Figures
Foreword
Preface
Acknowledgments
Situating Technology
Users, Technology, and the Complex(ity) of the Mundane: Some "Out of the Ordinary" Thoughts	p. 3
Refiguring the End of Technology: Rhetoric and the Complex of Use	p. 17
Complicating Technology
Not Just for Idiots Anymore: Practice, Production, and Users' Ways of Knowing	p. 43
Human Factors and the Tech(no)logical: Putting User-Centered Design into Perspective	p. 69
Sociology, History, and Philosophy: Technological Determinism Along the Disciplinary Divides	p. 85
Communicating Technology
When All Else Fails, Use the Instructions: Local Knowledge, Negotiation, and the Construction of User-Centered Computer Documentation	p. 115
Technical Communication, Ethics, Curricula: User-Centered Studies and the Technical Rhetorician	p. 153
References	p. 171
Index	p. 189
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