Using Citizen Survey Results to Improve Performance Where It Matters

This audioconference discusses strategies and best practices for using citizen surveys in tough times. Miller and Kobayashi hand you insights into interpreting survey results and strategies to ensure that your results are really used to their maximum effectiveness. You'll learn: How to overcome barriers to using citizen surveys, including developing organizational processes that maximize the utility of the results; The latest innovations in survey reporting; Key drivers of resident opinion about local govern