The IT Value Network From IT Investment to

Organizations need a new kind of IT investment management system, built to measure the IT value-creation of the company network. Just looking at financial or accounting measures of value is a short-term focus and a lag indicator, while focusing on productivity measures does nothing for the intangible value generated. The proven approach shown in the book incorporates new emerging decision support methods, like real options, that are considered to complement traditional financial measures. Organizational based techniques are also incorporated to manage and assess strategic IT investments, like the balanced scorecard (BSC), and investment and portfolio management. Key IT performance indicators and competitive benchmarking are also used to help triangulate IT evaluation. These approaches are taken together as a multi-disciplinary approach to provide a stakeholder or network value view. Thus six degrees of separation from IT investments to stakeholder value and a new approach to unlocking and realizing IT value.

Tony J. Read has over twenty years of international IT management experience, across various industries. He is the managing partner of Read & Associates, an international IT value–based management and project delivery consultancy practice (www.readassociates.net). Prior to establishing Read & Associates, he served as CIO and IT senior vice president within several international corporations. Dr. Read is also a visiting professor at various universities, with several published papers on the subject of IT investment value, IT strategy, and IT governance. He graduated with a bachelor's degree in management science, and subsequently earned an MBA and an MEd in organizational change management. In 2005, he earned his PhD in information systems and was elected into the Honor Society of Computing Sciences, being awarded the Upsilon Pi Epsilon. Dr. Read is a dual U.K.-U.S. citizen, residing with his wife in Ontario, Canada; he regularly travels for speaker engagements at various conferences and corporate events.

The Vision = IT VALUE + Mission = VALUE IT

Foreword	p. xi
Preface	p. xv
Acknowledgments	p. xix
Status Quo-Where's The Value?	p. 1
IT Investment	p. 3
Sticker Shock	p. 3
Six Decades of IT Investment	p. 4
IT Investment Trends	p. 9
IT Investment Classification: The Four "S" Category Model	p. 16
Future IT Investment	p. 22
Conventional IT Valuation	p. 29
Bottom Line	p. 29
Maximizing Shareholder Value	p. 30
Conventional Asset Valuation	p. 33
Challenging Conventional Norms	p. 36
Lost Value	p. 41
Banking Value	p. 51
Financial Services Industry Global IT Investment	p. 51
North American Banking Industry	p. 52
North American Banking Market Challenges	p. 54
Banking Industry IT Value Observations	p. 62
NA Bank Case: IT Investment Observations	p. 66
Triangulating The Value-Somewhere Here	p. 71
IT Value Network Measurement	p. 73
Identifying Investment	p. 74
Justifying Investment	p. 75
Prioritizing Investment	p. 75
Selecting Investment	p. 75
Performance of Investment	p. 75
Realizing Value from Investment	p. 76
IT Value Network Measures: Financial-Based Methods	p. 77
Traditional Financial and Accounting Techniques	p. 77
Emerging Financial Techniques	p. 83
Emerging Decision-Support Techniques	p. 86
Value-Creation Business Case	p. 89
IT Value Network Measures: Organization-Based Methods	p. 93
Conventional Planning Techniques	p. 94
Emerging Organizational Management Techniques	p. 96
Emerging Information Economics Techniques	p. 103
Triangulating IT investment Value	p. 107
Value Index and Value Lenses	p. 107
IT Value Portfolio	p. 115
Six Degrees Of It Value-There It Is	p. 125
IT Value Network Management	p. 127
Value Capture	p. 127
Value Enabling	p. 128
Value Optimization	p. 129
Value Realization	p. 129
First Degree of IT Value	p. 131
Value System	p. 131
Process and System Improvement	p. 133
Second Degree of IT Value	p. 137
Strategic Planning	p. 137
Portfolio Governange	p. 141
Third Degree of IT Value	p. 145
IT Systems and Infrastructure Capability and Capacity	p. 145
Organization and People Capability and Capacity	p. 149
Fourth Degree of IT Value	p. 151
Program and Project Management	p. 151
System Management	p. 155
Fifth Degree of IT Value	p. 159
Service Management	p. 159
Information Management	p. 163
Sixth Degree of IT Value	p. 167
Networked Value Management	p. 167
It Value Network Clients-Did It, Got It	p. 173
NA Bank	p. 175
Challenge: Strategic IT Investment Alignment	p. 175
Solution: The IT Value Network	p. 176
Impact: IT Investment Redirection for Higher Value Capture	p. 181
Nortel Networks	p. 187
Challenge: Speed of Market Change	p. 187
Solution: The IT Value Network	p. 188
Impact: IT Reorganization and Improved Capability for Value Enabling	p. 193
Indigo Books & Music	p. 197
Challenge: Project Management	p. 197
Solution: The IT Value Network	p. 198
Impact: Project Management Office for Value Optimization	p. 203
NA Credit Union	p. 209
Challenge: Credit Union Merger	p. 209
Solution: The IT Value Network	p. 210
Impact: Successful Bank Integration for Value Realization	p. 216
Emerging Reality-Do It, Value It	p. 225
Forward Thinking	p. 227
Value Networks	p. 227
Value Systems	p. 232
Value Options	p. 237
Maximizing Stakeholder Economic Value	p. 245
Connecting the Dots	p. 253
IT Value Network Maturity Model	p. 254
IT Value Network Checklist	p. 272
Collaboration for Network Advantage	p. 275
Value IT	p. 278
Glossary	p. 279
Notes	p. 291
About the Author	p. 305
Index	p. 307
Table of Contents provided by Ingram. All Rights Reserved.

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The IT Value Network From IT Investment to Stakeholder Value

Summary

Author Biography

Table of Contents

Supplemental Materials