Violence In The Workplace: Myth & Reality

, by Lewis,Gerald

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ISBN: 9781560325352 | 1560325356
Cover: Hardcover
Copyright: 12/1/1998

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Summary

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Visit www.geraldlewis.com for more information.

Acknowledgments

(8)

Introduction

xiii

(1)

Putting Workplace Violence into Perspective

xiv

Chapter 1 A Brief History of Safety in the Workplace

(12)

Defining Hostility and Violence

(4)

The Cost of Violence and Hostility in the Workplace

(3)

Chapter 2 Profile of an At-Risk Employee

(18)

Characteristics of Violent Employees

(12)

The Role of Shame

(4)

Chapter 3 Conducting At-Risk Assessments

(24)

Improving Compliance

(1)

Consulting with Management

(2)

Using Psychological Tests

(18)

The Role of Psychology Consultants

(2)

Chapter 4 The At-Risk and the Toxic Workplace

(12)

Characteristics of At-Risk Companies

(3)

Characteristics of a Toxic Work Environment

(8)

Summary

(1)

Chapter 5 Warning Signs

(14)

Observable Clues

(3)

Verbal Clues

(2)

Nonverbal Clues

(2)

Maintaining Objectivity

(6)

Chapter 6 The Three Ps: Policies, Procedures, Programs

(16)

Zero-Tolerance Policy (ZTP) for Hostility

(4)

Employee Assistance Programs (EAPs)

(1)

Progressive Disciplinary Policies (PDPs)

(1)

Other Necessary Policies

(5)

At-Risk Psychological Evaluations

(2)

Crisis Intervention Teams

(1)

Summary

(2)

Chapter 7 Management Training

(10)

Attitude Counts

(2)

Knowledge Needed

100

(2)

Communication Skills

102

(2)

Taking Action

104

(3)

Chapter 8 Employee Education

107

(4)

Prescreening and Orientation

107

(1)

Elements of Employee Education

108

(2)

Summary

110

(1)

Chapter 9 Employee Assistance Services

111

(14)

Historical Overview

111

(2)

Policy Development

113

(1)

Management Training

114

(1)

Employee Education

115

(1)

Clinical Interventions

116

(4)

Management Consultation

120

(2)

Crisis Intervention

122

(1)

Preemployment Screening

123

(1)

At-Risk Assessment

123

(2)

Chapter 10 Security Technology and Personal Safety

125

(16)

Michael G. McCourt

Assessing Your Potential for Violence

127

(6)

Choosing the Appropriate Technology

133

(4)

Personal Safety Tips

137

(3)

Summary

140

(1)

Chapter 11 Crisis Response Teams

141

(6)

Intervention Procedures

144

(3)

Chapter 12 Organizational Health and Recovery

147

(14)

Employee Survey

147

(2)

The Five As of Organizational Health

149

(2)

The Humane Workplace

151

(1)

Management-Labor Relations

152

(4)

Principles of Transformation

156

(3)

Summary

159

(2)

Bibliography

161

(4)

Index

165

(4)

About the Authors

169

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Violence In The Workplace: Myth & Reality

Summary

Table of Contents

Supplemental Materials

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Violence In The Workplace: Myth & Reality

Summary

Table of Contents

Supplemental Materials

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