We Are All Customers! Earning and Keeping Our Loyalty

No matter who you are, you are a customer.
'We Are All Customers!' examines service excellence from the customer's vantage point. Every customer deserves to receive exceptional treatment from people who understand how to ensure customer satisfaction and promote loyalty. Customers are the key to organizational survival so their satisfaction should be at the heart of decision-making. Team members must be all-in on an organization's culture and mission. When leaders reinforce customer service philosophy with decisions and actions, they align brand integrity with pride of workmanship and shape team member performance. Keeping customers depends on delivering service that promotes customer loyalty to ensure meeting your financial bottom line. Why should a customer choose to trust you?

Who gives you such an exceptional experience you cannot wait to tell the world: I am definitely going back again! Where will you never go back to again? In this book, we show you a practical system for lowering team member turnover and improving their engagement.

Alan Faingold is the President and CEO of Customer Loyalty Concepts, LLC. He has been in restaurant and hospitality management for more than forty years. He earned his Bachelor in Business Management, Master of Science in Leadership, and Doctor of Education degrees while leading high-performing management training restaurants. Alan graduated Summa Cum Laude from Walden University in 2019.Elaine Kronon is a renowned miniature designer and former business owner who entered the workforce as an executive secretary. Her decision to change careers and venture into automobile sales was unprecedented at the time. She has management experience in accounting and vehicle leasing firms. Elaine has raised eight children and currently teaches English as a second language.