What the Best CEOs Know 7 Exceptional Leaders

Breaks down the leadership lessons of CEOs'¬”Dell, Gates, Gerstner, Grove, Kelleher,Walton, and Welch Jeffrey Krames is one of the world'¬"s foremost authorities on Jack Welch and is a frequent guest on CNN, CNBC, and other global news networks While other books have detailed the success formulas of specific CEOs, this book compiles the strategies of top CEOs into a handbook for achieving breakthrough corporate stewardship Includes never-before-published interviews with Michael Dell, Lou Gerstner, and Herb Kelleher

Jeffrey A. Krames is the bestselling author of numerous books and has written for the New York Times, the Wall Street Journal, and the Los Angeles Times.

The Era of the CEO?

1

(16)

PART 1: What Made Them Great

17

(36)

The Exceptional Seven and the Traits That Defined Them

19

(34)

PART 2: Defining Strategies of Exceptional Leaders

53

(168)

Place the Customer at the Epicenter of the Business Model

Michael Dell and the Art of the Customer

55

(24)

Create an Authentic Learning Organization

How Jack Welch Converts Learning into Results

79

(28)

Focus on Solutions

107

(114)

Lou Gerstner on Creating a Customer-Obsessed IBM

Prepare the Organization for Drastic Change

Andy Grove on Strategic Inflection Points

131

(22)

Harness the Intellect of Every Employee

Bill Gates on Creating a Knowledge-Based Organization

153

(20)

Create a Performance-Driven Culture

Herb Kelleher on the Importance of Creating a Family-Like Culture

173

(24)

Learn from Competitors, but Remain Faithful to the Vision

How Sam Walton's Vision Created the World's Largest Company

197

(24)

Acknowledgments

221

(4)

Notes/Sources

225

(16)

Index

241

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What the Best CEOs Know 7 Exceptional Leaders and Their Lessons for Transforming Any Business

Summary

Author Biography

Table of Contents

Supplemental Materials