What They Didn't Tell You About Knowledge

There are a myriad of books that have been published on knowledge management. However, very few of these books give the practical know-how of what truly is needed in the information professional/manager's mind: how to make the decision whether knowledge m

Jay Liebowitz is professor of information technology in the graduate division of the Business and Management Department at Johns Hopkins University.

Preface	v
Acknowledgments	vii
1 The Management Fad of the Day	1	(12)
2 Gaining the Knowledge behind Knowledge Management	13	(12)
3 KM in the Life of an Information and Library Professional	25	(12)
4 Is KM Right for You?	37	(12)
5 Content, Document, Expertise, and Knowledge Management	49	(10)
6 Lessons Learned about Knowledge Management	59	(8)
7 Showing Value from Knowledge Management	67	(10)
8 The Future of Knowledge Management	77	(8)
Appendix A: Knowledge Access and Sharing Survey	85	(6)
Appendix B: GAO Report on Human Capital	91	(24)
Index	115	(6)
About the Author	121

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What They Didn't Tell You About Knowledge Management

Summary

Author Biography

Table of Contents

Supplemental Materials