Why Do You Ask? The Function of Questions in Institutional Discourse

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ISBN: 9780195306903 | 0195306902
Cover: Paperback
Copyright: 1/26/2010

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The first volume to make questions and questioning the explicit focus of its investigation, "Why Do You Ask?" examines the use of questions in institutional discourse. Fifteen original essays consider a wide range of institutional settings-from traditionally studied contexts such as medicine, law, and the mass media to little-considered settings such as call centers, counseling environments, and help lines.

Contributors	p. xi
The Function of Questions in Institutional Discourse: An Introduction	p. 3
The Design and Positioning of Questions in Inquiry Testimony	p. 20
Questioning in Medicine	p. 42
Interrogating Tears: Some Uses of "Tag Questions" in a Child-Protection Helpline	p. 69
Grammar and Social Relations: Alternative Forms of Yes/No-Type Initiating Actions in Health Visitor Interactions	p. 87
Asking Ostensibly Silly Questions in Police-Suspect Interrogations	p. 108
Pursuing Views and Testing Commitments: Hypothetical Questions in the Psychiatric Assessment of Transsexual Patients	p. 133
Questions That Convey Information in Teacher-Student Conferences	p. 159
"Is That Right?" Questions and Questioning as Control Devices in the Workplace	p. 187
Questioning in Meetings: Participation and Positioning	p. 211
The Spatial and Temporal Dimensions of Reflective Questions in Genetic Counseling	p. 235
Questions in Broadcast Journalism	p. 256
Questions and Institutionality in Public Participation Broadcasting	p. 279
"I'm Calling to Let You Know!": Company-Initiated Telephone Sales	p. 297
"How May I Help You?": Questions, Control, and Customer Care in Telephone Call Center Talk	p. 322
Index	p. 343
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Why Do You Ask? The Function of Questions in Institutional Discourse

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