The Wiley Blackwell Handbook of the Psychology of Training, Development, and Performance Improvement

Kurt Kraiger is a Professor and Chair of the Department of Management, Fogelman College of Business and Economics, University of Memphis. He is a Fellow and former President of the Society of Industrial/Organizational Psychology (SIOP). He has edited three books on training, published over 65 scholarly papers, given nearly 40 invited talks, and made over 110 scientific presentations. He is currently an Associate Editor of the Journal of Business and Psychology and is on the editorial board of the Academy of Management: Learning and Education, Journal of Management, and Journal of Applied Psychology.

Sigmar Malvezzi is Professor and Researcher of Fundação Dom Cabral, Brazil. He received his PhD at the Department of Organizational Behavior at the University of Lancaster, UK, and the degree of "Livre Docente" at the University of São Paulo, Brazil. He has lectured at the Institute of Psychology of the University of São Paulo and at the Business School of Fundação Getulio Vargas. His research has explored professional and career development with focus on the building of professional identity. His most recent book is Temas e Investigaciones en Psicología Organizacional y del Trabajo (2017).

Nuno Rebelo dos Santos is Professor of Psychology at the University of Evora, Portugal. He is a chartered psychologist and has been invited speaker in many international scientific and professional meetings. He is a faculty member of several PhD and master courses, including the Erasmus Mundus Master Program in Work, Organizational and Personnel Psychology, as well as the PhD on Management at the University of Evora. He has worked for more than 25 years in executive training and development and his research is focused on performance development, cooperation and decent work.

Jonathan Passmore (Series Editor) is the Professor of Coaching and Behavioural Change at Henley Business School, University of Reading and a professor of psychology at the University of Evora, Portugal. He is a chartered psychologist, holds five degrees, and has an international reputation for his work in coaching and leadership, including being listed by Thinkers50 as one of the top 10 coaches in the world. He has published widely books on the themes of leadership, personal development and change, and served as editor for the Association for Coaching book series. He speaks widely at conferences across the world and has published over 100 journal papers and book chapters.

About the Editors vii

About the Contributors ix

Foreword xiv

Series Preface xv

Railway Children xvii

1 The Psychology of Training, Development, and Performance Improvement 1
Kurt Kraiger, Jonathan Passmore, Sigmar Malvezzi & Nuno Rebelo dos Santos

Section I Training 11

2 The History of Training 13
Sigmar Malvezzi

3 Training Needs Analysis at Work 32
Rodrigo R. Ferreira, Gardênia da Silva Abbad, and Luciana Mourão

4 Training and Workplace Learning 50
Karen Evans and Natasha Kersh

5 Transfer of Socialization 68
Alan M. Saks

6 Encouraging Active Learning 92
Nina Keith and Christian Wolff

7 The Competencies of Effective Trainers and Teachers 117
Darryl Gauld

8 Training Evaluation 136
Jonathan Passmore and Maria Joao Velez

9 Knowledge Transfer and Organizational Learning 154
Linda Argote

Section II E-Learning 171

10 Facilitation in E-Learning 173
Annette Towler and Tyree Mitchell

11 Effective Virtual Learning Environments 188
Jean-Luc Gurtner

12 Game- and Simulation-Based Approaches to Training 205
Rebecca Grossman, Kyle Heyne, and Eduardo Salas

Section III Personal and Professional Development in Organizations 225

13 Training and Personal Development 227
Kurt Kraiger and Thomas M. Cavanagh

14 The Contribution of Talent Management to Organization Success 247
David G. Collings

15 Action Learning: Approaches, Applications, and Outcomes 261
Lisa Anderson and Charlotte Coleman

16 Knowledge-Sharing, Cooperation, and Personal Development 278
Leonor Pais and Nuno Rebelo dos Santos

17 Using Competences in Employee Development 303
Robert A. Roe

18 Personal Development Plan, Career Development, and Training 336
Simon Beausaert, Mien Segers, and Therese Grohnert

19 Leadership Development and Organizational Success 354
Thomas Garavan, Fergal O’Brien, and Sandra Watson

20 Structured Actions of Intentional Development 398
Nuno Rebelo dos Santos and Leonor Pais

21 Informal Learning and Development 419
Valéria Vieira de Moraes and Jairo Eduardo Borges-Andrade

Section IV Performance Management 437

22 Performance Appraisal and Development 439
Jeffrey R. Spence and Patricia L. Baratta

23 Designing Feedback to Achieve Performance Improvement 462
Manuel London and Edward M. Mone

24 Using 360-Degree Feedback as a Development Tool 486
Clive Fletcher

25 Feedback, Development, and Social Networks 503
Piet Van den Bossche, Sara van Waes, and Janine van der Rijt

Index 521

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