Wiley Pathways Supervision

, by Nelson, Bob; Economy, Peter; Sommerville, Kerry; Town, Laura

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ISBN: 9780470111277 | 0470111275
Cover: Paperback
Copyright: 3/9/2007

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Where do you want to go? You might already be working in a supervisory role and may be looking to expand your skills. You might be setting out on a new career path. Or, you might want to learn more about exciting opportunities in business and management. Wherever you want to go, Wiley Pathways Supervision will help you get there. Easy-to-read, practical, and up-to-date, this text not only helps you learn fundamental concepts of being a supervisor; it also helps you master the core competencies and skills you need to succeed in the classroom and in the real world. The book's brief, modular format and variety of built-in learning resources enable you to learn at your own pace and focus your studies.

Supervision	p. 1
Introduction	p. 2
Identifying the Different Styles of Management	p. 2
The Traditional Model	p. 2
The Human Relations Model	p. 3
The Human Resources Model	p. 3
Self-Check	p. 6
Meeting the Management Challenge	p. 6
Self-Check	p. 8
Explaining the New Functions of Management	p. 8
Trusting Employees	p. 8
Energizing Employees	p. 10
Empowering Employees	p. 10
Supporting Employees	p. 11
Communicating with Employees	p. 12
Learning from Employees	p. 12
Improving Your Skills	p. 13
Self-Check	p. 15
Laws That Supervisors Should Be Aware Of	p. 15
Illegal Discrimination	p. 15
Sexual Harassment	p. 17
The Americans with Disabilities Act	p. 18
Age Discrimination in Employment	p. 19
Equal Pay Act	p. 19
Immigration Reform and Control Act	p. 20
State and Local Employment Laws	p. 20
Self-Check	p. 21
Summary	p. 21
Key Terms	p. 22
Summary Questions	p. 24
Applying This Chapter	p. 25
You Try It	p. 26
Leadership	p. 27
Introduction	p. 28
Understanding the Differences between Management and Leadership	p. 28
Self-Check	p. 30
Figuring Out What Leaders Do	p. 30
Inspiring Action	p. 30
Communicating with Others	p. 31
Supporting and Facilitating Achievement	p. 31
Self-Check	p. 33
Surveying Leading Leadership Traits	p. 33
Maintaining an Optimistic Outlook	p. 33
Displaying Confidence	p. 34
Maintaining Integrity	p. 34
Making Decisions	p. 35
Self-Check	p. 35
Fostering Collaborative Leadership	p. 36
Self-Check	p. 38
Summary	p. 38
Key Terms	p. 39
Summary Questions	p. 40
Applying This Chapter	p. 40
You Try It	p. 41
Goal Setting	p. 42
Introduction	p. 43
Setting a Direction	p. 43
The Difference between Goals and Vision	p. 43
The Link between Goals and Vision	p. 44
Different Visions and Different Goals for Different Purposes	p. 46
Self-Check	p. 46
Identifying SMART Goals	p. 46
Setting Goals: Less Is More	p. 48
Following Through on Goals	p. 49
Self-Check	p. 51
Communicating Your Goals to Your Team	p. 51
Self-Check	p. 53
Juggling Priorities: Keeping Your Eye on the Ball	p. 53
Self-Check	p. 55
Using Your Power for Good: Making Your Goals Happen	p. 55
Self-Check	p. 57
Summary	p. 57
Key Terms	p. 57
Summary Questions	p. 59
Applying This Chapter	p. 59
You Try It	p. 61
Effective Communication	p. 62
Introduction	p. 63
Using Different Communication Methods	p. 64
Using the Employee Grapevine	p. 65
Using Downward and Upward Communication	p. 66
Self-Check	p. 67
Choosing When to Use Verbal vs. Written Communication	p. 67
The Information Superhighway	p. 67
Harnessing the Power of the Written Word	p. 68
Self-Check	p. 70
Common Obstacles to Effective Communication	p. 70
Cultural Differences	p. 70
Differences in Background	p. 71
Prejudices and Perceptions	p. 71
Assumptions and Expectations	p. 72
Emotions	p. 72
Overcoming Barriers to Effective Communication	p. 72
Self-Check	p. 73
Active and Passive Listening	p. 73
Self-Check	p. 76
Providing Effective Feedback	p. 76
The Role of Positive Feedback	p. 76
The Role of Negative Feedback	p. 77
Guidelines for Providing Feedback That Works	p. 77
Self-Check	p. 78
Summary	p. 78
Key Terms	p. 79
Summary Questions	p. 81
Applying This Chapter	p. 82
You Try It	p. 84
Employee Discipline	p. 85
Introduction	p. 86
Understanding Employee Discipline	p. 86
Self-Check	p. 88
Focusing on Performance, Not Personalities	p. 88
Self-Check	p. 90
Identifying the Two Tracks of Discipline	p. 90
Dealing with Performance Problems: The First Track	p. 91
Dealing with Misconduct: The Second Track	p. 93
Self-Check	p. 94
Disciplining Employees: A Suite in Five Parts	p. 95
Describing the Unacceptable Behavior	p. 95
Expressing the Impact to the Work Unit	p. 95
Specifying the Required Changes	p. 96
Outlining the Consequences	p. 96
Providing Emotional Support	p. 97
Molding It All Together	p. 97
Self-Check	p. 98
Making and Implementing a Plan for Improvement	p. 98
Self-Check	p. 100
Summary	p. 100
Key Terms	p. 101
Summary Questions	p. 102
Applying This Chapter	p. 102
You Try It	p. 104
Building a Team	p. 105
Introduction	p. 106
Approaching the Hiring Process	p. 106
Defining the Characteristics of Your New Employees	p. 107
The Consequences of a Poor Hiring Decision	p. 108
Steps in the Hiring Process	p. 110
Self-Check	p. 111
Defining the Job Before You Start	p. 111
Self-Check	p. 112
Recruiting Talent	p. 112
Self-Check	p. 115
Reviewing Applications	p. 115
Reviewing Resumes	p. 115
Reviewing Cover Letters	p. 118
Reviewing Applications	p. 118
Self-Check	p. 118
Interviewing the Best	p. 118
Asking the Right Questions	p. 119
Interviewing Do's	p. 121
Interviewing Don'ts	p. 122
Self-Check	p. 123
Evaluating Your Candidates Further	p. 124
Checking References	p. 124
Reviewing Your Notes	p. 125
Conducting a Second (or Third) Round of Interviews	p. 126
Self-Check	p. 127
Hiring the Best (and Leaving the Rest)	p. 127
Being Objective	p. 127
Trusting Your Gut	p. 128
Adjusting after the Offer	p. 128
Self-Check	p. 129
Summary	p. 129
Key Terms	p. 129
Summary Questions	p. 130
Applying This Chapter	p. 131
You Try It	p. 132
Training a Team	p. 133
Introduction	p. 134
Phasing Out the Old Hierarchy	p. 134
Self-Check	p. 137
Empowering Your Teams	p. 137
Self-Check	p. 138
Identifying Advantages of Teams	p. 138
Self-Check	p. 139
Setting Up and Supporting Your Teams	p. 140
Formal Teams	p. 140
Informal Teams	p. 140
Self-Managed Teams	p. 141
Encouraging Empowerment	p. 142
Self-Check	p. 144
Meetings: Putting Teams to Work	p. 144
Wasting Time with Meetings	p. 145
Making Meetings a Success	p. 146
Self-Check	p. 147
Becoming a Coach	p. 148
Self-Check	p. 149
Coaching Methods, Guidelines, and Tools	p. 149
Coaching Using Show-and-Tell	p. 150
Incorporating Coaching in Your Day-to-Day Interactions	p. 151
Identifying a Coach's Tools	p. 152
Self-Check	p. 154
Summary	p. 155
Key Terms	p. 155
Summary Questions	p. 156
Applying This Chapter	p. 157
You Try It	p. 158
Inspiring Employees to Better Performance	p. 159
Introduction	p. 160
Developing Employees	p. 160
Self-Check	p. 163
Creating Career Development Plans	p. 163
Self-Check	p. 166
Helping Employees to Develop	p. 166
Self-Check	p. 168
Finding a Mentor, Being a Mentor	p. 169
Self-Check	p. 171
Getting What You Reward	p. 171
Self-Check	p. 174
Figuring Out What Employees Want	p. 174
Starting with the Positive	p. 177
Making a Big Deal about Something Little	p. 178
Self-Check	p. 179
Rewarding Employees	p. 180
Money	p. 180
Ten Other Ways to Recognize Employees	p. 182
Self-Check	p. 185
Summary	p. 185
Key Terms	p. 186
Summary Questions	p. 187
Applying This Chapter	p. 188
You Try It	p. 189
Evaluating the Team Members	p. 190
Introduction	p. 191
Measuring Progress	p. 192
Self-Check	p. 194
Developing a System for Providing Immediate Performance Feedback	p. 195
Setting Your Checkpoints: The Milestones	p. 194
Reaching Your Checkpoints: The Actions	p. 194
Sequencing Your Activity: The Relationships	p. 195
Establishing Your Time Frame: The Schedules	p. 195
Putting Performance Measuring and Monitoring into Practice: Case Study	p. 197
Self-Check	p. 198
Charting Progress	p. 199
Bar Charts	p. 199
Flowcharts	p. 200
Software	p. 201
You Have Their Number: Now What?	p. 201
Self-Check	p. 202
Evaluating Performance	p. 202
Self-Check	p. 206
Avoiding Common Mistakes That Evaluators Make	p. 206
Realizing Why Evaluations Go Bad	p. 207
Preparing for the No-Surprises Evaluation	p. 208
Self-Check	p. 209
Summary	p. 210
Key Terms	p. 210
Summary Questions	p. 211
Applying This Chapter	p. 212
You Try It	p. 213
Leading Change	p. 214
Introduction	p. 215
Managing Urgency and Crises	p. 215
Self-Check	p. 216
Identifying the Four Stages of Change	p. 217
Self-Check	p. 220
Becoming a Leader of Change	p. 220
Change Affects Everyone	p. 220
Encouraging Employee Initiative	p. 221
Self-Check	p. 223
Handling Mergers and Layoffs	p. 223
Self-Check	p. 225
Summary	p. 226
Key Terms	p. 226
Summary Questions	p. 227
Applying This Chapter	p. 228
You Try It	p. 229
Managing Diversity	p. 230
Introduction	p. 231
Managing Cultural Diversity	p. 231
Organizational Culture	p. 232
Cultural Change	p. 232
Self-Check	p. 233
Understanding National Culture	p. 233
Attitude toward Time	p. 234
Universal vs. Particular	p. 235
Individualism vs. Collectivism	p. 235
Emotional vs. Neutral	p. 235
Specific vs. Diffuse	p. 236
Achievement vs. Ascription	p. 237
Attitude toward the Environment	p. 237
Self-Check	p. 238
Understanding Diversity Trends	p. 238
Migration	p. 239
Women in the Workplace	p. 240
Age and Disability	p. 241
Self-Check	p. 242
Taking Ten Steps to Make Diversity Work	p. 242
Step 1: Know the Culture of the Organization	p. 242
Step 2: Find Out about the Culture of the Area, Region, or Country	p. 243
Step 3: Understand the Culture of the Individual or Group of Employees	p. 243
Step 4: Understand the Nature of the Business	p. 243
Step 5: Understand Yourself	p. 243
Step 6: Be Sensitive	p. 244
Step 7: Encourage Diversity	p. 244
Step 8: Treat People as Equals	p. 244
Step 9: Educate against Prejudice	p. 245
Step 10: Act against Discrimination	p. 245
Self-Check	p. 245
Summary	p. 246
Key Terms	p. 246
Summary Questions	p. 247
Applying This Chapter	p. 247
You Try It	p. 249
Ethics and Office Politics	p. 250
Introduction	p. 251
Defining Ethics	p. 251
Creating a Code of Ethics	p. 252
A Sample Code of Ethics	p. 254
Self-Check	p. 255
Evaluating Your Political Environment	p. 255
Identifying Key Players	p. 257
Redrawing Your Organization Chart	p. 258
Self-Check	p. 260
Scrutinizing Communication: What's Real and What's Not?	p. 261
Reading between the Lines	p. 261
Probing for Information	p. 262
Self-Check	p. 263
Uncovering the Unwritten Rules of Organizational Politics	p. 263
Interpreting the Company Policy Manual	p. 263
Helping Others Get What They Want	p. 265
Not Partying at Company Parties	p. 266
Managing Your Manager	p. 267
Working with a Mentor	p. 267
Self-Check	p. 268
Protecting Yourself	p. 268
Documenting for Protection	p. 268
Making Promises	p. 269
Publicizing Success	p. 270
Self-Check	p. 270
Summary	p. 270
Key Terms	p. 271
Summary Questions	p. 272
Applying This Chapter	p. 273
You Try It	p. 274
Working with Unions	p. 275
Introduction	p. 276
The Governing Laws of Unions	p. 276
The National Labor Relations Act	p. 276
The Taft-Hartley Act	p. 277
Right-to-Work Laws	p. 277
Self-Check	p. 277
Working with Different Types of Unions	p. 278
Local Unions	p. 278
National Unions	p. 279
Multiunion Associations	p. 280
Self-Check	p. 280
Working with Unions	p. 280
Why Employees Join Unions	p. 281
The Union Organization Process	p. 281
The Union Contract	p. 281
Management Challenges When Working with Unions	p. 282
Self-Check	p. 284
Summary	p. 284
Key Terms	p. 284
Summary Questions	p. 287
Applying This Chapter	p. 288
You Try It	p. 289
Budgeting and Accounting	p. 290
Introduction	p. 291
Exploring Budgets	p. 291
Using Different Budgets	p. 292
Creating a Budget	p. 293
Ensuring Your Budget Is Accurate	p. 294
Self-Check	p. 295
Working with Budgets	p. 297
Using Up-Front Budgets	p. 297
Staying within Budget	p. 298
Self-Check	p. 299
Understanding the Basics of Accounting	p. 300
Assets	p. 300
Liabilities	p. 302
Owners' Equity	p. 303
Knowing Double-Entry Bookkeeping	p. 303
Self-Check	p. 305
Identifying the Most Common Types of Financial Statements	p. 305
The Balance Sheet	p. 306
The Income Statement	p. 306
The Cash-Flow Statement	p. 309
Self-Check	p. 311
Summary	p. 312
Key Terms	p. 312
Summary Questions	p. 314
Applying This Chapter	p. 315
You Try It	p. 316
Using Technology	p. 317
Introduction	p. 318
Using Technology to Your Advantage	p. 318
Creating a Technology-Competitive Advantage	p. 318
Developing a Plan	p. 319
Self-Check	p. 321
Weighing the Benefits and Drawbacks of Technology	p. 321
Improving Efficiency and Productivity	p. 323
Getting the Most Out of Information Technology	p. 324
Using Technology to Support Teamwork	p. 326
Self-Check	p. 327
Making Room for a New Kind of Employee	p. 327
Preparing to Get Virtual	p. 329
Understanding Changes to the Office Culture	p. 329
Self-Check	p. 331
Managing from a Distance	p. 331
Managing Different Shifts	p. 332
Recognizing Employees from a Distance	p. 333
Self-Check	p. 333
Summary	p. 334
Key Terms	p. 334
Summary Questions	p. 335
Applying This Chapter	p. 335
You Try It	p. 337
Common Management Trends and Mistakes	p. 338
Introduction	p. 339
Management Trends	p. 339
Going Back to Management 101	p. 339
Creating a Learning Organization	p. 340
Making a Flat Organization	p. 341
Unlocking Open-Book Management	p. 342
Understanding Six Sigma	p. 343
Self-Check	p. 344
Common Management Mistakes	p. 344
Not Making the Transition from Worker to Manager	p. 344
Not Setting Clear Goals and Expectations	p. 345
Failing to Delegate	p. 345
Failing to Communicate	p. 345
Not Making Time for Employees	p. 346
Not Recognizing Employee Achievement	p. 346
Failing to Learn	p. 346
Resisting Change	p. 347
Going for the Quick Fix over the Lasting Solution	p. 347
Striking a Balance	p. 348
Self-Check	p. 348
Summary	p. 349
Key Terms	p. 349
Summary Questions	p. 350
Applying This Chapter	p. 350
You Try It	p. 351
Endnotes	p. 352
Glossary	p. 356
Index	p. 365
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