Work, Change and Competition: Managing for

This book presents an in-depth study of organizational change and innovation in one of the UK's leading retail leisure companies. Based on a remarkably deep level of access, the authors provide a fascinating longitudinal study of the management process in action - both the formal, 'on stage' aspects of strategic change and the informal political back stage behavior of those involved.

List of figures

x

List of tables

xii

Acknowledgements

xiii

Glossary

xiv

Introduction

1

(8)

The Genesis of the book

1

(1)

Core concerns and themes

1

(2)

Methodology

3

(4)

Structure of the book

7

(2)

The changing nature of public house retailing

9

(18)

Introduction

9

(1)

The UK pub retailing sector at the turn of the 1990s

9

(4)

The UK pub retailing sector in the 1990s

13

(12)

Summary

25

(2)

Bass PLC

27

(23)

Introduction

27

(1)

The new Bass PLC organization

28

(2)

Managed houses in the early days of the new regime

30

(3)

Management and managing in the regions

33

(2)

The Bass Retail System

35

(5)

Initiating change from the inside

40

(2)

The end of the Regional Barons

42

(1)

Gender and public house management

43

(4)

Trade unions in Bass Taverns and their derecognition

47

(1)

Summary

48

(2)

Management and managing

50

(17)

Management as the construction of meanings and identities in and through organizations

52

(4)

The contexts of managerial activities

56

(1)

Managerial activities and identities as continually shifting

57

(2)

Variety in managerial work

59

(3)

Managerial activity as political and ideological

62

(1)

Management and performance

63

(4)

Change and changing

67

(22)

Change versus changing

67

(2)

Individualistic, group and systems perspectives on planned change

69

(2)

Organization Development

71

(2)

OD: Critique

73

(1)

Emergent/contextual-processual approaches to studying strategic change

74

(8)

Change agents: analysing the role

82

(4)

Change outcomes and experiences

86

(3)

The emergence of a change strategy in Bass Taverns

89

(28)

Introduction

89

(1)

The emergence of a strategy for change

89

(6)

Change processes

95

(8)

Selling the changes

103

(4)

Organizing for portfolio management

107

(1)

`Develop Pubs' core process: what was different?

108

(2)

`Operate Pub's core process: the emerging differences

110

(3)

The politics of organizational change

113

(3)

Summary

116

(1)

Changing the organization

117

(22)

Introduction

117

(1)

The genesis of the organizational options

117

(2)

The organizational options matrix

119

(2)

Conservative Centralism

121

(2)

Radical Centralism

123

(1)

Conservative Decentralization

124

(2)

Radical Decentralization

126

(1)

The way ahead

127

(1)

Decision time

128

(5)

The launch of the New Retailing Initiative

133

(4)

The launch event as process

137

(1)

Summary

138

(1)

Managers and change

139

(49)

Introduction

139

(1)

Change and senior management

139

(3)

The change to teamworking

142

(16)

Change and power

158

(10)

Changing roles

168

(7)

Changing relationships

175

(2)

Changes in recruitment, selection and career structures

177

(6)

Careers and motivation

183

(4)

Summary

187

(1)

Performance assessment of the change programme

188

(8)

Was it worth the time and effort?

195

(1)

Conclusion

196

(21)

Change and changing

203

(5)

Power / knowledge / empowerment

208

(2)

Teamworking

210

(2)

Gender

212

(1)

Technology

213

(1)

Management and managing

214

(1)

Sustainability

215

(1)

Closing time

216

(1)

Bibliography

217

(8)

Index

225

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Work, Change and Competition: Managing for Bass

Summary

Table of Contents

Supplemental Materials