Working Relationships Using Emotional Intelligence to Enhance Your Effectiveness with Others

Hailed by PMA, the Independent Book Publisher's Association, as a "business breakthrough" and "one of the thirty best business books of the year" by Soundview, the first edition of Working Relationships set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work. Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success. Book jacket.

Bob Wall is a full-time independent consultant and trainer whose clients range from large corporations to small and midsized organizations in the public and private sectors. Bob specializes in organizational assessment, strategic planning, and leadership and team development. His work brings him into contact with people at every level, from company presidents and leadership teams to entry-level staff, and has taken him across the country into a broad variety of settings.