Workplace Skills

Workplace Skills is the second book in DTR Inc.'s series for classroom and on the job work readiness and customer service training. At the end of each book are two workplace scenarios where things go right and things go wrong. Venues using the books to teach work readiness and customer service have the option of signing up to have its participants take DTR Inc.'s online certification tests; or use the scenarios in the books as read and discuss exercises after teaching the material in the book. Contact the author at book@DTRConsulting.BIZ, or leave a voicemail message with a return phone number at 206-350-1859. If you choose to enroll in DTR Inc.'s formal program, there are PowerPoint presentations you can use to support your lecture.This book covers topics that help employees add value to their existing jobs and, therefore, provide them with skills that can lead to raises and promotions. A company with employees that continually perform above and beyond expectations will be a very successful company. In addition, a company that has employees that demonstrate advanced skills, can promote from within, and therefore, have a harmonious and industrious workplace. The topics in this book include: time management, creative thinking, problem-solving skills, report generation, ethics, task completion, using procedure manuals, importance of continuing education, and more. In order to accomplish these skills, the proper use of reading, writing, and mathematics is explored since the way most were taught these topics in school does not apply in the workplace. In addition to content, the book contains two workplace scenarios where things go right and things go wrong. These scenarios are the basis for the certification test questions. If you do not want to use DTR Inc.'s certification process; these scenarios are terrific for read and discuss exercises at the end of the training session.Since this book contains topics that can lead to employees increasing their value to their employers so they can get good raises and promotions; it has a component of self-interest for the employees as well as value to the businesses that use it for training staff.The web page for the first book in the series is https://www.createspace.com/4089841.