Knowledge Management and ITIL V3 : Creating the Adaptive Organization - Making Knowledge Management Work with IT Service Management

After you have your knowledge content properly engineered, you face the challenge of deciding who needs what knowledge, when, where, and why. The author has designed this results driven handbook whereby an organization can design and implement a knowledge management system (KMS). The challenge of designing the knowledge management architecture and building the knowledge management infrastructure so that it does perform effectively, is just as great as the previous one of structuring the knowledge so that it can be managed. There is no "silver bullet" to solve all problems, AND solving any of the problems will take considerable commitment and work. This book is also well-written and profusely researched, Organized as a giant check-list, the author takes the reader through 10 steps: 1. Analyzing the Existing Infrastructure 2. Aligning Knowledge Management and Business Strategy 3. Designing the Knowledge Management Infrastructure 4. Auditing Existing Knowledge Assets and Systems 5. Designing the Knowledge Management Team; 6. Creating the Knowledge Management Blueprint 7. Developing the Knowledge Management System 8. Deploying and Using the Results-driven Incremental Methodology 9. Managing Change, Culture and Reward Structures 10.Evaluating Performance, Measuring ROI, and Incrementally Refining the KMS. Each step is covered in terms of roles, tasks, and procedures, so it is possible to keep track of the flow of the project as well as the list of necessary activities. The many real-life examples of the use of Knowledge Management will demonstrate its practicality. KM has matured beyond buzzwords and visions from people who have ideas but cannot implement, into an essential element of organization and process for companies that will survive, and has now found its place in ITIL v3 as well. Implementing it is hard work, but this 5-star book will show you how.