Oracle CRM On Demand Deployment Guide

About the Authors
Jeff Saenger has been involved with CRM On Demand since its launch in 2003. As Vice President of Customer Services, Jeff ran the CRM On Demand consulting organization, which deployed over 400 companies around the globe. Currently he is a VP of CRM On Demand Product Marketing, where he provides advanced product support to the Service’s largest customers. Jeff has over 17 years of experience in enterprise software. His teams have deployed over 500,000 business users across client/server, Internet and Software as Service technologies.

Tim Koehler joined the Oracle CRM On Demand professional services team in February 2006, following the acquisition of Siebel Systems, where Tim led the Business Consulting Team in Siebel University. Since joining the CRM On Demand service practice, he has implemented a variety of initiatives designed to promote efficient implementation, user adoption, and the business impact of CRM On Demand. Currently he is a Director in the Quality of Service team in Product Marketing.

Louis Peters served as Director of Professional Services for CRM On Demand from its launch in 2003 until mid-2008. Louis managed the consulting and training resources responsible for implementing thousands of users at over 400 companies and pioneered the development of standards and tools for SAAS CRM deployment. Currently he is a Principal Product Manager, providing advanced support to Oracle's largest CRM On Demand customers and partners.

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