Oracle CRM On Demand Deployment Guide

The first and only guide to offer best practices for planning, designing, configuring, and maintaining an Oracle CRM On Demand deployment.This Oracle Press guide explains in detail how to successfully implement Oracle's flagship Software as a Service (SaaS) application. Written by the original CRM On Demand consulting team, the book shares best practices for planning a deployment, and offers real-world examples for designing, configuring, and maintaining Oracle CRM On Demand to meet your organizations evolving sales, marketing, and service needs.Oracle CRM On Demand Deployment Guidefeatures Undocumented best practices, winning designs, and hard-won lessons collected from hundreds of CRM On Demand projects All content written by the original Oracle CRM On Demand consulting team Invaluable information for a CRM project teamAuthoritative coverage from Oracle Press: Software-as-Service Why is It Different and What does It Mean for You; Overview of CRM On Demand; Getting the Most from the CRM On Demand Service; Planning your CRM On Demand Implementation; Designing CRM On Demand; CRM On Demand - Sample Design Solutions; Best Practices for Configuring CRM On Demand; Web Services Integration to CRM On Demand; Ongoing Maintenance and Administration; Sample Plans and Templates

About the Authors
Jeff Saenger has been involved with CRM On Demand since its launch in 2003. As Vice President of Customer Services, Jeff ran the CRM On Demand consulting organization, which deployed over 400 companies around the globe. Currently he is a VP of CRM On Demand Product Marketing, where he provides advanced product support to the Service’s largest customers. Jeff has over 17 years of experience in enterprise software. His teams have deployed over 500,000 business users across client/server, Internet and Software as Service technologies.

Tim Koehler joined the Oracle CRM On Demand professional services team in February 2006, following the acquisition of Siebel Systems, where Tim led the Business Consulting Team in Siebel University. Since joining the CRM On Demand service practice, he has implemented a variety of initiatives designed to promote efficient implementation, user adoption, and the business impact of CRM On Demand. Currently he is a Director in the Quality of Service team in Product Marketing.

Louis Peters served as Director of Professional Services for CRM On Demand from its launch in 2003 until mid-2008. Louis managed the consulting and training resources responsible for implementing thousands of users at over 400 companies and pioneered the development of standards and tools for SAAS CRM deployment. Currently he is a Principal Product Manager, providing advanced support to Oracle's largest CRM On Demand customers and partners.

Chapter 1. What You Should Know About Software-as-a-Service; Chapter 2. Overview of Oracle CRM On Demand; Chapter 3. Getting the Most from Your Oracle CRM On Demand Service; Chapter 4. Planning Your Oracle CRM On Demand Implementation; Chapter 5. Designing Oracle CRM On Demand; Chapter 6. Sample Oracle CRM On Demand Designs; Chapter 7. Best Practices for Configuring CRM On Demand; Chapter 8. Integration in Oracle CRM On Demand; Chapter 9. Ongoing Maintenance and Administration; Appendix A. Advanced Configuration with CRM On Demand; Index

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Oracle CRM On Demand Deployment Guide

Summary

Author Biography

Table of Contents

Supplemental Materials