Introduction to Library Public Services

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List of Illustrations
Preface to the Fifth Edition
Introduction to the Library	p. 1
Public Service in Different Types of Libraries	p. 16
Computers and Libraries	p. 51
Reference Services	p. 67
Reference in an Online Environment	p. 109
Library Instruction	p. 133
Interlibrary Loan	p. 164
Circulation Services	p. 190
Reserve Services	p. 231
Special Collections	p. 247
Serial Services	p. 271
Media Services	p. 289
Government Information	p. 317
Security Issues	p. 334
Appendix A: Statement of Professional Ethics, 1981	p. 357
Appendix B: State Statutes on the Confidentiality of Library Records	p. 359
Appendix C: National Interlibrary Loan Code, 1980	p. 361
Index	p. 365
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