Mistreatment in the Workplace Prevention and

This book integrates findings from research and practice to identify practical, evidence-based recommendations for preventing and fully addressing systemic workplace mistreatment. Focuses on the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced by carefully-designed policies and procedures Creates a complete picture by bringing together relevant research from fragmented fields such as organizational psychology, labour relations and labour economics Enables readers to identify best practices for resolving mistreatment occurrences, and for creating a civil workforce and preventing recursive mistreatment

Julie B. Olson-Buchanan is a Professor and Department Chair in the Department of Management in the Craig School of Business, California State University, Fresno. Her research on mistreatment in the workplace has appeared in such journals as the Journal of Applied Psychology, Academy of Management Review, and Academy of Management Journal. Dr Olson-Buchanan has provided consultation and training on preventing and resolving mistreatment in the workplace to several private and public organizations.

Wendy R. Boswell is an Associate Professor and Mays Research Fellow in the Department of Management, Mays Business School, Texas A&M University. Dr Boswell's research on workplace conflict has appeared in such journals as Academy of Management Journal, Academy of Management Review, and Journal of Applied Psychology. She also serves as the Director of the Center for Human Resource Management, working with companies on issues related to employee work attitudes, recruitment, and retention.

Dedication	p. vii
Series Editor's Preface	p. ix
Preface	p. xi
Introduction	p. 1
Concluding Mistreatment	p. 11
Workplace Scanning for Potential, Nascent, and Existent Mistreatment Issues	p. 33
Preventing Mistreatment through Workplace Practices	p. 45
Getting Started on Designing Effective Dispute Resolution Systems	p. 79
Dispute Resolution System Options	p. 89
Contemporary Best Practices: State-of-the-Art Dispute Resolution Systems	p. 123
Evaluating, Modifying, and Learning from Dispute Resolution Systems	p. 137
Repairing or Addressing the Disputants' Relationship	p. 155
Mistreatment Prevention and Resolution - The Big Picture	p. 173
Notes	p. 179
Further Reading and References	p. 183
Author Index	p. 193
Subject Index	p. 196
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Mistreatment in the Workplace Prevention and Resolution for Managers and Organizations

Summary

Author Biography

Table of Contents

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