Raving Fans A Revolutionary Approach to Customer Service

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

<b>Ken Blanchard</b> is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of <b>The One Minute Manager</b> and eleven other bestselling books.<br><br><b>Sheldon Bowles</b>, co-author of <b>Gung Ho!</b>, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.<br><br>The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.<br><br><br><i>From the Cassette edition.</i>