Usability in Government Systems : User Experience Design for Citizens and Public Servants

As a usability specialist or interaction designer working with the government or technical government employee you are faced with dealing with a variety of different interfaces and systems on a daily basis then this book is for you. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals. Working with internal and external government systems is a unique and difficult tasks due to the large government secured data-heavy systems and the problem of creating open web portals that isolate information to share with the public while keeping policy and confidential information secure. Open government, design of voting systems, biometrics, ethics, internal vs. external systems and cross-cultural issues as well as working with the government are all covered in this book. Covers both public-facing systems and internal systems run by governments Details usability tactics specific to government websites, intranets, and applications The practicality of the material presented allows you to take the information and immediately use it to make a difference in their projects