The Seven Steps of Effective Executive Coaching

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ISBN: 9781854183330 | 1854183338
Cover: Paperback
Copyright: 8/30/2006

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This ground-breaking book explains the 7-step ACHIEVE coaching model, which focuses on five essential coaching skills'the development of rapport, deep listening, creative and open questioning, honest feedback and the use of intuition. With extensive case studies and examples, this important book provides an effective model for executive coaches in which to structure their coaching sessions and programs. It also offers valuable guidelines to HR professionals and managers in both assessing outside coaches and developing their own executive coaching skills.

Foreword by Sir John Whitmore

Acknowledgements

xiii

PART ONE Overview and introduction

ONE Introduction

(6)

How to use this book

(4)

TWO What is executive coaching?

(10)

Introduction

(1)

What is executive coaching?

(3)

The growth of executive coaching

(4)

Increasing wealth in the First World

(1)

Change in family structures

(1)

Decline in traditional religions

(1)

Increasing complexity of working life

(1)

Career globalization

(1)

Decline of 'career for life'

(1)

Need for 'just in time' (JIT) solutions

(1)

Growth of need for lifelong learning

(1)

Summary: What is executive coaching?

(3)

PART TWO The seven core capabilities of effective executive coaching

Introduction

(62)

THREE Rapport building

(10)

Introduction

(1)

What is rapport?

(1)

How is rapport created?

(3)

Physical appearance

(1)

Body language

(1)

Voice qualities

(1)

Case study: 'Road rage'

(1)

Language/words

(1)

How to achieve greater rapport

(1)

The five rapport stages in executive coaching

(2)

1. Ground state

(1)

2. Basic social rapport

(1)

3. Process-based rapport

(1)

4. Expertise-based rapport

(1)

5. Transpersonal rapport

(1)

Summary: Rapport building

(3)

FOUR Deep listening

(12)

Introduction

(1)

Why listening is important

(1)

Case study: 'The wired team meeting — is anyone listening?'

(1)

What is listening?

(2)

How to develop listening skills

(2)

Advanced applications of listening

(2)

Summary: Listening skills

(4)

FIVE Creative questioning

(8)

Introduction

(1)

Why is creative questioning important?

(1)

Questioning techniques

(2)

Getting underneath the surface

(2)

Summary: Creative questioning

(3)

SIX Giving effective feedback

(8)

Introduction

(1)

What is effective feedback?

(1)

How to give effective feedback

(2)

Summary: Effective feedback

(4)

SEVEN Clear goal setting

(10)

Introduction

(1)

What is clear goal setting?

(5)

Six distinct qualities of a well-composed goal

(2)

Summary: Goal setting

(2)

EIGHT Intuition

(6)

Introduction

(1)

What is intuition?

(3)

How to hone intuition

(1)

Summary: Intuition

(2)

NINE Presence

(9)

Introduction

(1)

What is presence?

(1)

How to develop presence

(2)

Summary: Presence

(1)

Part two overall summary: The seven core capabilities of executive coaching

(2)

PART THREE The Achieve Coaching Model® — the systematic approach to effective executive coaching

Introduction

(1)

The GROW Model

(2)

The Achieve Coaching Model®

(115)

TEN Step 1: Assessing the current situation

(14)

General description

(4)

The objectives

(1)

Starting points for an executive coaching assignment

(3)

Management audit

(1)

360° feedback process

(1)

Psychometric instruments

(1)

Positive reviews

(1)

Key behaviours of experienced executive coaches

(1)

Top tips

(1)

From the client's perspective

(1)

Case study: 'Taking the brakes off'

(1)

Summary: Assessing the current situation

(4)

ELEVEN Step 2: Creative brainstorming of alternatives

102

(8)

General description

102

(1)

The objectives

103

(1)

Key behaviours of experienced executives coaches

104

(1)

Top tips

105

(1)

From the client's perspective

106

(1)

Case study: 'The public servant on stage'

106

(2)

Summary: Creative brainstorming of alternatives

108

(2)

TWELVE Step 3: Honing goals

110

(6)

General description

110

(1)

The objectives

110

(1)

Key behaviours of experienced executive coaches

111

(1)

Top tips

111

(1)

From the client's perspective

112

(1)

Case study: 'Distilling the essence of desire'

113

(1)

Summary: Honing goals

114

(2)

THIRTEEN Step 4: Initiating options

116

(10)

General description

116

(1)

The objectives

117

(2)

Key behaviours of experienced executive coaches

119

(1)

Top tips

119

(1)

From the client's perspective

120

(1)

Case Study: 'Star of India'

120

(3)

Summary: Initiating options

123

(3)

FOURTEEN Step 5: Evaluate options

126

(8)

General description

126

(1)

The objectives

126

(2)

Key behaviours of experienced executive coaches

128

(1)

Top tips

129

(1)

From the client's perspective

129

(1)

Case study: 'Finding the perfect match'

129

(2)

Summary: Evaluate options

131

(3)

FIFTEEN Step 6: Valid action programme design

134

(8)

General description

134

(1)

The objectives

134

(1)

Key behaviours of experienced executive coaches

135

(1)

Top tips

136

(1)

From the client's perspective

136

(1)

Case study: 'Stepping into the spotlight'

137

(3)

Summary: Valid action programme design

140

(2)

SIXTEEN Step 7: Encouraging momentum

142

(12)

General description

142

(3)

Embedding new skills/capabilities

142

(1)

Unconscious incompetence

143

(1)

Conscious incompetence

143

(1)

Conscious competence

144

(1)

Unconscious competence

144

(1)

The objectives

145

(1)

Key behaviours of experienced executive coaches

145

(1)

Top tips

146

(1)

From the client's perspective

146

(1)

Case study: 'Keeping on track'

147

(2)

Summary: Encouraging momentum

149

(1)

Part three overall summary: The Achieve Coaching Model® —The systematic approach to effective executive coaching

150

(4)

PART FOUR Using the Achieve Coaching Model® in context

SEVENTEEN The seven core capabilities in context

154

(12)

Introduction

154

(1)

Assessing the current situation

155

(2)

Creative brainstorming of alternatives

157

(1)

Honing goals

157

(2)

Initiating options

159

(1)

Evaluating options

160

(1)

Valid action programme design

161

(1)

Encourage momentum

162

(1)

Summary: The seven core capabilities in context

163

(3)

EIGHTEEN Measuring the effectiveness of executive coaching

166

(20)

Introduction

166

(4)

A four-level model to measuring

170

(8)

1. Measuring reaction

170

(2)

2. Measuring learning

172

(1)

3. Measuring skills

173

(1)

4. Measuring attitudes

174

(2)

5. Measuring results

176

(2)

How to calculate the R0I from a coaching programme

178

(3)

The seven critical success factors for demonstrating ROI from executive coaching

181

(1)

Matching tools to the need to evaluate

182

(2)

Summary: Measuring the effectiveness of executive coaching

184

(2)

NINTEEN Future trends and outlook

186

(10)

Introduction

186

(1)

Development of professional standards

186

(1)

Increased professionalization of the service

187

(1)

Development of organizational coaching cultures

188

(1)

Growth of internal coaching activities

189

(1)

Multiple tiers in executive coaching provision — the growth of differentiation

190

(1)

Method integration

190

(1)

Growth in group coaching activities

191

(2)

Summary: Future trends and outlook

193

(3)

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The Seven Steps of Effective Executive Coaching

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