Information Technology for Management: Transforming Organizations in the Digital Economy, 5th Edition

, by Efraim Turban (Univ. of Hawaii at Manoa); Dorothy Leidner (Baylor University); Ephraim McLean (Georgia State Univ.); James Wetherbe (Texas Tech University)

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ISBN: 9780471705222 | 0471705225
Cover: Hardcover
Copyright: 2/1/2005

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This cutting-edge book focuses on how organizations can successfully use information technology to transform themselves and achieve the competitive advantage in the new digital economy. Throughout, the emphasis is on how IT provides organizations with strategic advantage by facilitating problem solving, increasing productivity and quality, improving customer service, and enabling business process reengineering. It also covers the latest real-world developments, including the introduction of applied grid computing and utility computing.

PART I It In The Organization

Strategic Use of Information Technology in the Digital Economy

(47)

Siemans AG

(1)

Doing Business in the Digital Economy

(9)

Business Pressures, Organizational Responses, and IT Support

(8)

Information Systems: Definitions and Examples

(6)

Information Technology Developments and Trends

(8)

Why Should You Learn About Information Technology?

(1)

Plan of the Book

(13)

Minicases: (1) Dartmouth College/ (2) Wal-Mart

(4)

Appendix 1A Porter's Models

(4)

Information Technologies: Concepts and Management

(41)

Building an E-Business at FedEx Corporation

(2)

Information Systems: Concepts and Definitions

(2)

Classification and Evolution of Information Systems

(5)

Transaction Processing versus Functional Information Systems

(2)

How IT Supports Organizational Activities

(3)

How IT Supports Supply Chain, CRM, PRM Operations

(3)

Information Systems Infrastructure and Architecture

(5)

Web-based Systems

(3)

New Computing Environments

(3)

Managing Information Resources

(12)

Minicases: (1) Maybelline / (2) J. P. Morgan

(4)

Appendix 2A Build-to-Order Production

(2)

PART II The Web Revolution

Network Computing: Discovery, Communication, and Collaboration

(48)

Safeway Collaborates in Designing Stores

(1)

Network Computing---An Overview

(4)

Discovery

(9)

Communication

104

(4)

Collaboration

108

(8)

Collaboration-Enabling Tools: From Workflow to Groupware

116

(4)

E-Learning and Virtual Work

120

(4)

Some Ethical and Integration Issues

124

(13)

Minicases: (1) General Motors / (2) Cisco

131

(6)

E-Business and E-Commerce

137

(48)

Buy Chocolate Online? try godiva.com

138

(1)

Overview of E-Business and E-Commerce

139

(4)

Major EC Mechanisms

143

(3)

Business-to-Consumer Applications

146

(7)

Online Advertising

153

(4)

B2B Applications

157

(4)

Intrabusiness and Business-to-Employees EC

161

(1)

E-Government and Consumer-to-Consumer EC

161

(3)

E-Commerce Support Services

164

(6)

Ethical and Legal Issues in E-Business

170

(4)

Failures and Strategies for Success

174

(11)

Minicases: (1) FreeMarkets.com / (2) Hi-Life Corporation

181

(4)

Mobile, Wireless, and Pervasive Computing

185

(59)

Nextbus

186

(1)

Mobile Computing and Commerce: Overview, Benefits, and Drivers

187

(6)

Mobile Computing Infrastructure

193

(9)

Mobile Applications in Financial Services

202

(2)

Mobile Shopping, Advertising, and Content-Providing

204

(4)

Mobile Intrabusiness and Enterprise Applications

208

(6)

Mobile B2B and Supply Chain Applications

214

(1)

Mobile Consumer and Personal Service Applications

214

(4)

Location-Based Commerce

218

(4)

Pervasive Computing

222

(10)

Inhibitors and Barriers of Mobile Computing

232

(12)

Minicases: (1) Hertz / (2) Washington Township (OH)

239

(5)

PART III Organizational Applications

Transaction Processing, Functional Applications, and Integration

244

(49)

Dartmouth-Hitchcock Medical Center

245

(2)

Functional Information Systems

247

(2)

Transaction Processing Information Systems

249

(6)

Managing Production/Operations and Logistics

255

(5)

Managing Marketing and Sales Systems

260

(9)

Managing the Accounting and Finance Systems

269

(7)

Managing Human Resources Systems

276

(6)

Integrating Functional Information Systems

282

(11)

Minicases: (1) Dollar General / (2) 99 Cents Only Stores

289

(4)

Enterprise Systems: From Supply Chains to ERP to CRM

293

(38)

Chevron Texaco

294

(1)

Essentials of Enterprise Systems and Supply Chains

295

(4)

Supply Chain Problems and Solutions

299

(10)

Computerized Enterprise Systems: MRP, MRP II, SCM and Software Integration

309

(2)

Enterprise Resource Planning and Supply Chain Management

311

(7)

CRM and Its support by IT

318

(13)

Minicases: (1) Northern Digital / (2) QVC

327

(4)

Interorganizational and Global Information Systems

331

(34)

Dell

332

(2)

Interorganizational Systems

334

(2)

Global Information Systems

336

(5)

B2B Exchanges, Hubs, and Directories

341

(3)

Virtual Corporations and IT Support

344

(1)

Electronic Data Interchange (EDI)

345

(4)

Extranets, XML, and Web Services

349

(5)

IOS Implementation Issues

354

(11)

Minicases: (1) Volkswagen / (2) Six Flags

361

(4)

PART IV Managerial and Decision Support Systems

Knowledge Management

365

(41)

KM Portal at Frito-Lay Assists Dispersed Sales Teams

366

(1)

Introduction to Knowledge Management

367

(5)

Knowledge Management Initiatives

372

(2)

Approaches to Knowledge Management

374

(2)

Information Technology in Knowledge Management

376

(4)

Knowledge Management Systems Implementation

380

(8)

Roles of People in Knowledge Management

388

(3)

Ensuring Success of KM Efforts

391

(15)

Minicases: (1) DaimlerChrysler / (2) Buckman Labs

400

(6)

Data Management: Warehousing, Analyzing, Mining, and Visualization

406

(50)

Harrah's Entertainment

407

(2)

Data Management: A Critical Success Factor

409

(8)

Data Warehousing

417

(5)

Information and Knowledge Discovery with Business Intelligence

422

(6)

Data Mining Concepts and Applications

428

(4)

Data Visualization Technologies

432

(8)

Marketing Databases in Action

440

(3)

Web-Based Data Management Systems

443

(13)

Minicases: (1) Homeland Security / (2) Sears

451

(5)

Management Decision Support and Intelligent Systems

456

(49)

New Balance

457

(2)

Managers and Decision Making

459

(6)

Decision Support Systems

465

(6)

Group Decision Support Systems

471

(1)

Enterprise and Executive Decision Support Systems

471

(5)

Intelligent Support Systems: The Basics

476

(4)

Expert Systems

480

(4)

Other Intelligent Systems

484

(8)

Web-Based Management Support Systems

492

(1)

Advanced and Special Decision Support Topics

492

(13)

Minicases: (1) Netherlands Railway / (2) Singapore and Malaysia Airlines

500

(5)

PART V Implementing and Managing IT

Using Information Technology for Strategic Advantage

505

(47)

Dell's Direct Path to Success

506

(2)

Strategic Advantage and Information Technology

508

(5)

Porter's Value Chain Model

513

(2)

Strategic Resources and Capabilities

515

(4)

IT Planning---A Critical Issue for Organizations

519

(2)

Strategic IT Planning (Stage 1)

521

(7)

Information Requirements Analysis, Resource Allocation, and Project Planning (Stages 2--4)

528

(3)

Planning IT Architectures

531

(5)

Some Issues in IT Planning

536

(16)

Minicase (1) Cisco Systems / (2) National City Bank

547

(5)

Information Technology Economics

552

(42)

State of Iowa

553

(1)

Financial and Economic Trends and the Productivity Paradox

554

(6)

Evaluating IT Investment: Benefits, Costs, and Issues

560

(6)

Methods for Evaluating and Justifying IT Investment

566

(8)

IT Economics Strategies: Chargeback and Outsourcing

574

(6)

Economics of Web-Based Systems and E-Commerce

580

(2)

Other Economic Aspects of Information Technology

582

(12)

Minicases: (1) Intranets / (2) Kone Inc.

589

(5)

Acquiring IT Applications and Infrastructure

594

(38)

How Sterngold Acquired an e-Commerce System

595

(2)

The Landscape and Framework of IT Application Acquisition

597

(3)

Identifying, Justifying, and Planning Information System Applications (Step 1)

600

(2)

Acquiring IT Applications: Available Options (Step 3)

602

(6)

Outsourcing and Application Service Providers

608

(3)

Vendor and Software Selection and Other Implementation Issues

611

(3)

Connecting to Databases and Business Partners: Integration (Step 4)

614

(1)

Business Process Redesign

615

(2)

The Role of IT in Business Process Redesign

617

(4)

Restructuring Processes and Organizations

621

(11)

Minicase (1) Pioneer Inc. / (2) McDonald's

628

(4)

Managing Information Resources and Security

632

(56)

Cybercrime in the New Millennium

633

(1)

The IS Department and End Users

634

(5)

The CIO in Managing the IS Department

639

(2)

IS Vulnerability and Computer Crimes

641

(11)

Protecting Information Resources: From National to Organizational Efforts

652

(8)

Securing the Web, Intranets, and Wireless Networks

660

(7)

Business Continuity and Disaster Recovery Planning

667

(3)

Implementing Security: Auditing and Risk Management

670

(6)

Information Technology in Counterterrorism

676

(12)

Minicases: (1) Home Depot / (2) Zions Bancorporation

683

(5)

The Impacts of Information Technology on Individuals, Organizations, and Society

688

Movie Piracy

689

(2)

Introduction

691

(1)

IT Is Eliminating the Barriers of Time, Space, and Distance

692

(4)

Information Is Changing from a Scarce Resource to an Abundant Resource

696

(7)

Machines Are Performing Functions Previously Performed by Humans

703

(8)

Information Technology Urges People to Reexamine Their Value Systems

711

(5)

Conclusion

716

Minicases: (1) ChoicePoint: / (2) Australian Fishing Community

720

Technology Guides (Online)

Hardware

What Is a Computer System?

The Evolution of Computer Hardware

Types of Computers

The Microprocessor and Primary Storage

Input/Output Devices

Software

Types of Software

Application Software

Systems Software

Programming Languages

Software Development and CASE Tools

Software Issues and Trends

Data and Databases

File Management

Databases and Database Management Systems

Logical Data Organization

Creating Databases

Emerging Database Models

Data Warehouses

Physical Database Organization

Database Management

An Emerging Technology: IP-based Storage

Telecommunications

Telecommunications Concepts

Communications Media (Channels)

Network Systems: Protocols, Standards, Interfaces, and Topologies

Network Architecture: Open Systems and Enterprise Networking

Telecommunications Applications

The Internet and the Web

What Is the Internet?

Basic Characteristics and Capabilities of the Internet

Browsing and the World Wide Web

A Technical View of Systems Analysis and Design

Developing an IT Architecture

Overview of the SDLC

Alternative Methods and Tools for Systems Development

Component-Based Development and Web Services

Glossary

(1)

Photo Credits

(1)

Name Index

(1)

Subject Index

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Information Technology for Management: Transforming Organizations in the Digital Economy, 5th Edition

Summary

Table of Contents

Supplemental Materials