Ict for Social Welfare

Information and Communications Technology (ICT) has the potential to improve services provided by the public and voluntary sectors, empower staff and strengthen the community. Therefore, it is in the interests of those working in social welfare to understand and grapple with key issues. This book analyses the current context and use of ICT in these sectors and builds on this to provide practical guidance for managers and staff. Assuming no technical knowledge, the book provides the ideas, tools and resources to think critically and creatively about current ICT practice and to implement positive change at individual, team and organisational level.

Luke Geoghegan is Chief Executive of Toynbee Hall (a voluntary sector organisation in London's East End) and Visiting Professor at London Metropolitan University.

List of boxes and figures

v

Introduction

vii

ICT: people and society

1

(16)

Introduction

1

(1)

ICT and the rate of change

1

(3)

New technology: lessons from history

4

(1)

ICT and inequality

4

(2)

ICT and sociology

6

(5)

ICT: origins and implications

11

(2)

ICT, people and society: some emerging trends

13

(3)

Thinklist

16

(1)

ICT and social welfare practice

17

(16)

Introduction

17

(1)

Key concepts of social policy

18

(8)

Confidentiality

26

(6)

Thinklist

32

(1)

Putting the I and the C back into ICT

33

(16)

Introduction

33

(1)

The importance of information

33

(6)

Information and ICT

39

(2)

Information systems and information management systems

41

(2)

Some models of information

43

(4)

Thinklist

47

(2)

Modelling information flows and needs: improving service quality

49

(22)

Introduction

49

(1)

Developing an information management strategy

49

(5)

Prevention through communication

54

(5)

Communities of interest

59

(2)

Content is king

61

(4)

The content enrichment model

65

(1)

Service quality and integrated information management

66

(4)

Thinklist

70

(1)

Modelling information flows and needs: improving organisational effectiveness

71

(20)

Introduction

71

(1)

Information management and appropriate channels

71

(2)

Added value and the information chain

73

(1)

Within the organisation

74

(1)

Between organisations

75

(6)

From back-office to front-office: geographic information systems

81

(1)

Back-office integration with the front office: the NHS example

82

(4)

Over organisations: portals

86

(3)

Thinklist

89

(2)

People, organisations and ICT

91

(18)

Introduction

91

(1)

ICT investment: a panacea for success?

91

(1)

Information management strategy versus ICT strategy

92

(2)

Organisational effectiveness

94

(1)

Elements of an ICT strategy

95

(6)

Cost and expenditure management

101

(5)

An ongoing process

106

(1)

When it all goes wrong

107

(1)

Thinklist

107

(2)

Information exclusion and the digital divide

109

(14)

Introduction

109

(1)

Defining the digital divide

109

(1)

Digital divides

110

(6)

Information intermediaries

116

(5)

Information intermediaries: an assessment

121

(1)

Thinklist

121

(2)

Where next? Social welfare practice and e-government

123

(16)

Introduction

123

(1)

E-government in the UK

124

(4)

Content, content, content

128

(1)

Bridging the digital divide

129

(4)

Problems with e-government policies

133

(2)

Future prospects

135

(3)

Thinklist

138

(1)

Where next? Social welfare practice and emerging technology

139

(14)

Introduction

139

(1)

Politicians and ICT

139

(1)

Democracy, participation and ICT

140

(3)

Communities and ICT

143

(1)

Campaigns and social change

143

(2)

Convergence

145

(1)

Dissent and control

146

(2)

Public and private

148

(1)

Consumer or citizen?

149

(1)

Implications

150

(1)

Thinklist

151

(2)

Thinklist

153

(2)

Bibliography

155

(24)

Glossary

179

(4)

Index

183

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Ict for Social Welfare

Summary

Author Biography

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Ict for Social Welfare

Summary

Author Biography

Table of Contents

Supplemental Materials

Digital License