Making and Taking the Individual and Group Reservation
108
(26)
Forecasting Availability and Overbooking
134
(26)
SECTION III Guest Service and Rate Structures
Managing Guest Service
160
(26)
The Guest Arrival Process
186
(28)
Factors in the Room Rate
214
(34)
SECTION IV The Hotel Revenue Cycle
Billing the Guest Ledger
248
(30)
Cash Transactions
278
(36)
Credit and the City Ledger
314
(34)
SECTION V Rooms Management Technology
The Night Audit
348
(30)
Property Management System Interfaces
378
(37)
Glossary
415
(12)
Bibliography
427
(4)
Index
431
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