Knowledge and Information Technology

Text explores the human resource and social dimensions of knowledge and IT management. Discusses the opportunities and major issues related to the management of people along the supply chain in Internet marketing, and provides an understanding of how human resource and IT management should complement each other for improved communication. DLC: Knowledge management.

Preface

i

Section I: Introduction to Knowledge and Information Technology Management

Developments in Managing Innovation, Knowledge and E-Business

1

(13)

Benn Lawson

Danny Samson

Sources of Knowledge Acquisition by U.S. Managers: An Empirical Analysis

14

(16)

Jaideep Motwani

Pradeep Gopalakrishna

Ram Subramanian

Section II: Integration of Business and Knowledge/Information Technology Management

Information Systems and Business Strategy: A Concurrent Planning Model

30

(21)

Antonio Torres-Perez

Isidre March-Chorda

Integrated QFD and Knowledge Management System for the Development of Common Product Platform

51

(21)

Walter W. C. Chung

Colin K. S. Tam

Michael F. S. Chan

An Expanded Model of the Effects of Organizational Culture Upon the Acceptance of Knowledge Management

72

(17)

Nancy C. Shaw

Francis D. Tuggle

Information-Based Integration for Complex Systems

89

(15)

E. Szczerbicki

An Experimental Analysis of the Effectiveness and Efficiency of Teams with Partial Problem Domain Knowledge

104

(11)

Dinesh A. Mirchandani

Jaideep Motwani

Collaboration in the Large: Using Videoconferencing to Facilitate Large-Group Interaction

115

(23)

Diane H. Sonnenwald

Paul Solomon

Noriko Hara

Reto Bolliger

Thomas H. Cox

Section III: Knowledge and Information Technology Management in Virtual Enterprises

A Dynamic Perspective on Knowledge Creation in Virtual Teams---In a Search for New Insights

138

(15)

Violina Ratcheva

The Impact of Trust in Virtual Enterprises

153

(16)

T. T. Wong

Henry C. W. Lau

Market of Resources as an Environment for Agile / Virtual Enterprise Dynamic Integration and for Business Alignment

169

(23)

Maria Manuela Cunha

Goran D. Putnik

A. Gunasekarart

Section IV: Knowledge Management in E-Commerce Environment

Managing Business-Consumer Interactions in the E-World

192

(22)

Sushil K. Sharma

Jatinder N. D. Gupta

Electronic Money and Payment Systems

214

(37)

Santosh K. Misra

Jayavel Sounderpandian

A Managerial Perspective on E-Commerce: Adoption, Diffusion and Cultural Issues

251

(17)

Thuong T. Le

S. Subba Rao

Dothang Truong

Section V: Human and Social Aspects of Knowledge and Information Technology Management

Human and Social Perspectives in Information Technology: An Examination of Fraud on the Internet

268

(15)

C. Richard Baker

The Role of Trust in Information Technology Management

283

(22)

Istvan Mezgar

Zoltan Kincses

Inexperienced Software Team and Global Software Team

305

(19)

Kim Man Lui

Keith C. C. Chan

The Knowledge Edge: Knowledge Management and Social Learning in Military Settings

324

(30)

Leoni Warne

Katerina Agostino

Irena Ali

Celina Pascoe

Derek Bopping

About the Authors

354

(11)

Index

365

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Knowledge and Information Technology Management : Human and Social Perspectives

Summary

Table of Contents

Supplemental Materials