How to Talk to Customers Create a Great Impression Every Time with MAGIC
, by Berenbaum, Diane; Larkin, TomNote: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9780787987527 | 0787987522
- Cover: Hardcover
- Copyright: 3/30/2007
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com