Workplace Basics, Training Manual The

Presents the findings of a three-year ASTD/U.S. Department of Labor nationwide study on how to develop a skilled workforce capable of meeting today's business requirements. Explains how to implement training programs that develop the new basic skills workers will need.

Anthony P. Carnevale. Dr. Carnevale currently serves as research Professor and Director of the Georgetown University Center on Education and the Workforce, a position he has held since the Center was created in 2008. Between 1996 and 2006, he served as Vice President for Public Leadership at the Educational Testing Service, or ETS.

PrefaceThe Authors

Workplace Basics Advisory Panel and Skills Network

Part One: Setting Standards for Competency at Work

1. The Economic Impact of Basic Skills

2. The Skills Employers Want

Part Two: The Foundation: Learning How to Learn

3. Learning to Learn: Strategies for Acquiring Skills

Part Three: Basic Competency Skills: Reading, Writing and Computation

4. Reading for the New Workplace

5. Writing with Impact

6. Computation in a Technological Workplace

Part Four: Communication Skills: Speaking and Listening Effectively

7. Oral Communication Skills

8. Principles of Good Listening

Part Five: Adaptability Skills: Solving Problems and Thinking Creatively

9. Resourcefulness

10. Creative Thinking: New Ideas for Old Problems

Part Six: Developmental Skills: Managing Personal and Professional Growth

11. Self-Esteem: Confidence Leads to Competence

12. Motivation and Goal Setting: Developing a Personal Game Plan

13. Career Development: Planning for Today and Tomorrow

Part Seven: Group Effectiveness Skills: Working With Others

14. Interpersonal Skills

15. Teamwork

16. Negotiation

Part Eight: Influencing Skills: Making A Difference

17. Understanding Organizational Culture

18. Sharing Leadership

Part Nine: A Blueprint for Success

19. Guidelines for Establishing an Effective Workplace Basics Program

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Workplace Basics, Training Manual The Essential Skills Employers Want

Summary

Author Biography

Table of Contents

Supplemental Materials