Smart Practices: Success in a Changing

This guide provides tools and techniques for improving the daily operations of a medical practice. It offers strategies that build communication and collaboration--skills that will empower your staff to work toward a well-managed practice that supports change. Ready-to-use forms, policies and checklists will help improve efficiency and lower costs while maintaining good service, patient satisfaction and a high level of quality.

Introduction

1

(2)

How to Use This Book

3

(2)

Part 1 Policies and Standards

5

(6)

Policy and Procedure Manual

5

(1)

Factors to Consider When Developing Policies

5

(1)

Policy Implementation Guidelines

6

(1)

Developing Standards for Your Practice

6

(1)

Suggested Standards for Happier Patients

7

(1)

Measure the Effectiveness of Your Work

8

(1)

Examples of Policies in Smart Practices

9

(1)

Accreditation

9

(2)

Part 2 Personnel

11

(52)

Policy and Procedure Manual

12

(10)

Employment Laws

22

(4)

Organizing a Practice

26

(5)

Recruiting Quality Personnel

31

(7)

Orientation and Training

38

(6)

Management and Leadership

44

(1)

What Employees Want

45

(3)

Staff Meetings as an Effective Management Tool

48

(2)

Supervision

50

(1)

Performance Appraisals

50

(3)

Personnel Problems

53

(1)

Discipline

54

(1)

Termination

54

(1)

Employee Resignation

55

(1)

Managing Change

55

(6)

Action Steps

61

(1)

Summary and Review

61

(2)

Part 3 Patient Satisfaction

63

(56)

Patient Satisfaction---the Primary Objective

63

(2)

Does the Patient Come First?

65

(1)

Communication

66

(3)

A Nice Place to Visit---the Practice Environment

69

(2)

Telephones

71

(12)

Reception Area Strategies

83

(3)

Triage

86

(3)

Practice Driving Force---the Schedule

89

(15)

Follow-up

104

(2)

Billing and Collection Strategies to Improve Patient Satisfaction

106

(3)

Tools to Discern How Well a Practice Meets Patient Needs

109

(6)

Handling Challenging Patients

115

(2)

Action Steps

117

(1)

Summary and Review

118

(1)

Part 4 Financial Management

119

(92)

Introduction

119

(1)

Practice Components

120

(3)

Develop a Compliance Plan

123

(11)

Payers and Their Policies

134

(4)

Training for the Billing and Collection Staff

138

(1)

The Importance of Coding and Documentation

139

(8)

Medicare Audits

147

(4)

Billing and Collection Activities

151

(20)

Managed Care

171

(21)

Controlling Costs in Managed Care

192

(5)

Monitoring Performance

197

(9)

Managing the Practice Information System

206

(1)

Action Steps

207

(1)

Summary and Review

207

(4)

Glossary

211

(6)

Index

217

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Smart Practices: Success in a Changing Environment

Summary

Table of Contents

Supplemental Materials

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Smart Practices: Success in a Changing Environment

Summary

Table of Contents

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