From Teacher to Manager: Managing Language

This is a handbook for managers of language teaching organizations such as Directors and Assistant Directors of Studies, Academic Directors, and School Owners, including those moving into a management role from teaching or administration. It provides an introduction to key concepts required by managers of language teaching organizations, covering topics from strategic and operational financial management, sales and marketing and customer service through to academic and human resource management. This book is also suitable for candidates undertaking the Cambridge ESOL International Diploma in Language Teaching Management (IDLTM).

Contents Introduction
Managing in the LTO
Organisational behaviour and management
Human resource management
Marketing and sales
Customer Service
Strategic financial management
Operational financial management
Academic management
Managing change
Project management
Appendix
Glossary
References
Index
Table of Contents provided by Publisher. All Rights Reserved.

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From Teacher to Manager: Managing Language Teaching Organizations

Summary

Table of Contents

Supplemental Materials