Reducing Risk in Health and Social Care Towards Outstanding Teams and Services

The Towards Outstanding series offers essential resources for health and social care services regulated by the Care Quality Commission, built around the ‘ five questions’ that inspectors use (are services safe, effective, caring, responsive and well-led?). Written by a senior CQC inspector, Reducing Risk in Health and Social Care takes a close-up look at the ‘ are they safe?’ aspect of assessment, showing that exceptional safety is about the consistent and effective identification and mitigation of everyday risks for the service type. The CQC has introduced a new approach involving ‘ quality statements’ , with a greater focus on risk, and this will be the first book to include the new standards. Drawing on her extensive experience, Terri Salt sets readers on the path towards excellence by sharing examples of what works in other services, best practice, and key aspects of the CQC published guidance.

Terri Salt is among the most experienced regulators of health and social care in England, having served as Inspection Manager for the Care Quality Commission (CQC) and Head of Hospital Inspection for North London. As one of the country’ s longest serving regulators, Terri is unique in having regulated all types of services (today’ s inspectors specialise in only one). She awarded the very first ‘ Outstanding’ rating, for end-of-life care at Frimley Park Hospital, and she has awarded more ‘ Outstanding’ ratings to hospitals than any other member of CQC staff.

Preface Disclaimer Introduction 1. Beginnings PART 1: Regulation and risk 2. The changes to the way health and social care services will be regulated 2. Risk based inspections and ratings changes 3. Statutory Notifications; 4. Know your service! 5. How easy is it to get outstanding for the safe question 6. Human factors PART 2: Quality Statements: a new approach 7. What are Quality Statements? 8. How Quality Statements link to regulations 9. The Fundamental Standards 10. Learning Culture 11. Safe systems, pathways and transitions 12. Safeguarding 13. Involving people to manage risks 14. Safe environments 15. Safe and effective staffing 16. Infection prevention and control 17. Medicines optimisation 18. Risk register Conclusion 19. Summary