Strategies for Engineering Communication

, by Stevenson, Susan; Whitmore, Steve; Hope, Margaret

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ISBN: 9780471128175 | 0471128171
Cover: Paperback
Copyright: 6/25/2001

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Designed around general principles of communication that can be applied to the specific field of engineering in which they are working. * Examples throughout text are largely drawn from real documents written by professional engineers. * Emphasis on rhetorical principles.

Planning and Investing Strategies

(40)

Summary

(2)

Introduction to the Writing Process

(6)

Writing as Idiosyncratic

(1)

Efficiency and the Writing Process

(2)

Developing Flexibility

(1)

Planning Strategies

(6)

Begin as Soon as Possible

(4)

Rhetorical Issues

(2)

Inventing Strategies

(18)

Creative: A Digression

(5)

Structured Problems-Solving Heuristics

(4)

Collaborative Inventing Strategies

(1)

Research

(8)

Organizational Strategies

(5)

Creating an Outline

(4)

Organizational Patterns

(1)

Writing Introductory Paragraphs

(1)

Creating Graphics

(1)

Planning Checklist

(1)

Exercises

(2)

Drafting and Revising Strategies

(31)

Summary

(1)

Drafting Strategies

(12)

Four Approaches to Drafting

(7)

Managing Writer's Block

(2)

Attaining for a Flow State

(1)

Health and Writing

(1)

Revising and Editing Strategies

(13)

Revising Like an Expert

(1)

Specific Strategies for Revising

(6)

Dealing with Perfectionism and Boredom

(1)

Spelling and Grammar Checkers

(5)

Analyzing Your Writing Process

(2)

Factors Relating to Your Writing Environment

(1)

Factors Relating to Audience and Purpose

(1)

Factors Relating to Your Writing Process

(1)

Factors Relating to Your Attitudes about Writing

(1)

Checklist

(1)

Drafting Phase

(1)

Revising and Editing Phase

(1)

Exercises

(2)

Rhetorical Strategies

(37)

Summary

(1)

Rhetorical Situation

(9)

Verify Emphasis

(3)

Clarify Your Goal

(1)

Analyze Your Audience

(5)

Write or Speak?

(1)

Persuasive Writing

(12)

The Origins and Principles of Persuasion

(2)

Models of Persuasion

(4)

Connotation

(2)

Inclusive Language

(2)

Ethical Considerations

(1)

Principles of Persuasion

(1)

Informative Writing

(11)

Readers and Information Processing

(10)

Audience Analysis

105

(1)

Rhetorical Issues Checklist

106

(1)

Goal and Audience

106

(1)

Persuasive Emphasis

106

(1)

Informative Emphasis

107

(1)

Exercises

107

(2)

Strategies for Teamwork and Workplace Communication

109

(38)

Summary

109

(1)

Why Collaborate?

110

(1)

Listening Skills

111

(6)

Listening Actively

112

(2)

Other Features of Effective Listening

114

(2)

When Not to Listen

116

(1)

Team Dynamics

117

(5)

Fostering Respect

117

(1)

Articulating Goals

117

(2)

Interacting Regularly

119

(1)

Assigning Team Roles

119

(2)

Dividing Tasks Equitable

121

(1)

Sharing Responsibility

121

(1)

Resolving Conflicts

121

(1)

Avoiding Groupthink

122

(1)

Cross-Functional Teams

122

(3)

Embracing Diversity

123

(1)

Accommodating Diversity

124

(1)

Reaching Consensus

125

(1)

Virtual Teams

125

(1)

Team Writing

126

(6)

Team-Writing Processes

127

(1)

Team Planning

128

(2)

Team Revision

130

(2)

Routine Workplace Communication

132

(5)

Making Conversation

133

(1)

Communicating on the Telephone

133

(2)

Developing and Maintaining Office Relationships

135

(2)

Arranging Ad Hoc Meetings

137

(1)

Chairing Meetings

137

(6)

Five Steps to Chairing an Effective Meeting

138

(4)

Delivery Techniques for Meeting Leaders

142

(1)

Summing Up

143

(1)

Team Writing Heuristic

143

(1)

Teamwork Checklist

144

(2)

Listening Skills

144

(1)

Team Dynamics

144

(1)

Writing as Part of a Team

145

(1)

Routine Workplace Communication

145

(1)

Chairing Meetings

145

(1)

Exercises

146

(1)

Oral Presentation Strategies

147

(41)

Summary

147

(1)

Oral Communication: A Key to Success

148

(4)

Occasion for Oral Presentations

149

(1)

The Challenges of Oral Communication

149

(1)

Controlling Anxiety

150

(2)

Formal Presentations

152

(21)

The Importance of Attitude

152

(1)

Planning a Presentation

153

(15)

Preparing and Using Speaker's Notes

168

(1)

Preparing for Questions

168

(2)

Rehearsing Your Presentation

170

(2)

Other Preparation Tips

172

(1)

Delivering Your Presentation

173

(4)

Body Language

173

(2)

Voice

175

(1)

Speaking Style

176

(1)

Team Presentations

177

(7)

Team Planning

177

(1)

Group Delivery Styles

178

(1)

Team Rehearsals

179

(5)

Group Question Period

184

(1)

A Final Word

184

(1)

Heuristic for Improving Delivery

184

(1)

Body Language

184

(1)

Voice

185

(1)

Speaking Style

185

(1)

Oral Presentation Checklist

185

(2)

Formal Presentations

185

(2)

Exercises

187

(1)

Stylistic Strategies

188

(57)

Summary

188

(1)

Style for Readers

189

(1)

Style for Order and Emphasis

190

(12)

Analyze Paragraph Structure

190

(4)

Revise Sentences for Emphasis and Order

194

(1)

Place Important Information at the End

195

(1)

Avoid Embedding Large Phrases

196

(2)

Avoid Weak Sentence Openers

198

(1)

Eliminate Unnecessary Passive Constructions

199

(3)

Style for Connection

202

(10)

Repeat Key Words Appropriately

203

(1)

Use Parallel Sentence Structure

204

(2)

Avoid Vague This Subjects

206

(2)

Use Transitions

208

(4)

Style for Clarity

212

(12)

Strive for Relatively Short Sentences

212

(2)

Avoid Overly General Language

214

(1)

Keep Jargon to a Minimum

215

(2)

Use Acronyms Carefully

217

(1)

Avoid Lengthy Noun Strings

218

(3)

Avoid Runs of Prepositional Phrases

221

(2)

Pay Attention to Punctuation

223

(1)

Style for Conciseness

224

(10)

Write in the Verbal Style

225

(4)

Use Descriptive Verbs

229

(3)

Avoid Wordy Phrases

232

(2)

A Functional Punctuation Guide

234

(3)

Sentence Level Clauses

235

(1)

Conjunctive Adverbs

236

(1)

Phrases

236

(1)

Relative Clauses Modifying Nouns

237

(3)

Lists

238

(1)

Explanations Following Complete Sentences

239

(1)

Inserted Explanations and Interrupting Comments

239

(1)

Analyzing Writing Styles

240

(1)

Style Checklist

241

(2)

Revising for Order and Emphasis

242

(1)

Revising for Connection

242

(1)

Revising for Clarity

242

(1)

Revising for Conciseness

243

(1)

Exercises

243

(2)

Format Strategies

245

(46)

Summary

245

(1)

Introduction to Rhetorical Form

246

(6)

Relationship between Form and Content

247

(1)

Rhetorical Form and Community

248

(1)

Rhetorical Form as Dynamic

249

(1)

Form and the World Wide Web

250

(1)

Rhetorical Form as Static

251

(1)

Mastering the Technology

252

(2)

General Principles of Format

254

(21)

White Space

254

(9)

Organization

263

(5)

Graphical Elements

268

(5)

Referencing Information Sources

273

(2)

A Guide to Referencing Conventions

275

(12)

Citing Sources by Author and Date

276

(3)

Placing Citations within a Sentence

279

(1)

Quoting

279

(1)

Preparing an Alphabetical Reference List

280

(5)

Variations in Reference Lists

285

(2)

Analyzing Format

287

(1)

Fonts and White Space

287

(1)

Organizational Issues

287

(1)

Document Structure

287

(1)

Graphical Elements

288

(1)

Referencing Conventions

288

(1)

Format Checklist

288

(2)

Mastering Format

288

(1)

Applying Format

289

(1)

Exercises

290

(1)

Document Strategies and Sample Documentation

291

(72)

Summary

291

(1)

Introduction to Genre

292

(3)

Why Genre Matters

293

(1)

Learning New Genres

294

(1)

Limitations of Templates

295

(1)

E-mail and Netiquette

295

(7)

Identify Yourself and Your Topic

296

(1)

Format and Style

297

(1)

Length and Attachments

297

(1)

E-mail Security

298

(1)

E-mail Tone

298

(1)

Examples of E-mail

299

(3)

Memos and Letters

302

(4)

Example Memo

303

(1)

Example Letter

304

(2)

Resumes and Cover Letters

306

(12)

Paper Copy Resumes

306

(1)

Examples of Paper Copy Resumes

307

(6)

Scannable Resumes

313

(1)

Example Scannable Resume

314

(2)

Example Cover Letter

316

(2)

Format Reports and Letters of Transmittal

318

(24)

Example Report with Letter of Transmittal

318

(24)

Proposals and Executive Summaries

342

(20)

Example Executive Summary

343

(2)

Example Proposal

345

(17)

What's Left Out

362

(1)

Last Words

362

(1)

Index

363

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Strategies for Engineering Communication

Summary

Author Biography

Table of Contents

Supplemental Materials